Regional Service Manager, Customer Service

Bring more to life Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology At Beckman Coulter Life Sciences one of 15 operating companies our work saves lives and we re all united by a shared commitment to innovate for tangible impact You ll thrive in a culture of belonging where you and your unique viewpoint matter And by harnessing Danaher s system of continuous improvement you help turn ideas into impact - innovating at the speed of life At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today time to get life-saving therapies to patients faster reclaiming time by automating tedious manual workflows and saving time spent addressing erroneous or complex results We are partners in time and accelerate answers to critical questions through the power of automation We develop innovations for scientists by scientists with many of our 3 300 global colleagues coming from the laboratory It s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935 And we re just beginning Working together let s put our time and talents together to advance human health for tomorrow Learn about the which makes everything possible The Manager Customer Service South - Field Service Engineering M1 level is responsible for The Manager Customer Service South is responsible for leading the Field Service Engineering team delivering high-quality service support across the Southern region of India This role manages a team of approximately seven FSEs ensures operational excellence drives customer satisfaction and supports growth through efficient service delivery This position reports to the Senior Service Manager and is part of the India Service Leadership team This is an on-site field-based role covering the Southern region This position reports to the Senior Service Manager and is part of the Service - Field Service Engineering located in South Region - Hyderabad working remotely to cover South Region In this role you will have the opportunity to Lead coach and develop Field Service Engineers across the South region to deliver superior service experience to customers Drive KPIs including response time install base uptime TAT and service contract execution Plan and optimize workforce capacity resource allocation and scheduling to ensure coverage and service continuity Ensure compliance with Beckman Coulter Life Sciences quality safety and service standards Collaborate cross-functionally with Sales Technical Support and Supply Chain to enhance service delivery and customer outcomes The essential requirements of the job include Bachelor s degree in engineering or related technical discipline 5 years of technical field service experience in Life Sciences Diagnostics Healthcare equipment including people leadership OR demonstrated readiness for first-line manager role Proven ability to manage a field workforce with responsibility for territory planning escalation management and customer satisfaction metrics Travel Motor Vehicle Record Physical Environment Requirements Ability to travel - list specifics 40-50 travel overnight within territory or locations Must have a valid driver s license with an acceptable driving record It would be a plus if you also possess previous experience in Experience managing FSE teams in medical devices or life sciences instrumentation Exposure to DBS or other continuous improvement methodologies Beckman Coulter Life Sciences a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives Whether it s a health care program or paid time off our programs contribute to life beyond the job Check out our benefits at Join our winning team today Together we ll accelerate the real-life impact of tomorrow s science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life For more information visit