Sales Representative/customer Service

1 week ago

Kolkata West Bengal, India GetRest Full time

Job Title: Senior Sales and Customer Service Executive

Location: Bhawanipore, Kolkata 700025

**Job Type**: Full-Time

*About GetRest:*

At GetRest, we're not just selling mattresses; we're offering a pathway to better sleep and health. We're seeking a Sales and Customer Support Executive to join our mission.

*Job Description:*

Your role will be crucial in guiding customers through their purchasing journey, ensuring they find the perfect mattress for their needs, and providing post-sale support.

*Responsibilities:*
- Engage with potential customers to understand their needs and recommend suitable mattress options.
- Handle customer inquiries and provide solutions to their concerns, including logistics and returns.
- Maintain detailed records of customer interactions and transactions.
- Work closely with the marketing and operations teams to ensure customer satisfaction.
- Assist in developing customer loyalty programs and initiatives.
- As the customer visiting website are all virtual these are all going to be whatsapp based and call based.
- You will have to attend drop in visitors at our store for assisting them as well and attend the enquiries and follow up.
- Virtual tours and display of products are also to be given through video call to customers when they request the same.

*Qualifications:*
- Experience in sales and customer service, preferably in the mattress or home furnishing industry.
- Excellent verbal communication skills, with fluency in English and regional languages.
- Strong interpersonal and problem-solving abilities.
- Willingness to work flexible hours, including early mornings or late evenings if required.
- A positive attitude and a customer-centric approach.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Travel requirement:

- No travel

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

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