Customer Service Executive

20 hours ago

Kolkata West Bengal, India Ergode IT Services Pvt. ltd. Full time

Summary

Roles and Responsibilities:

- Manage a team of customer service representatives and provide guidance and support as needed
- Monitor and evaluate team performance to ensure that service level agreements are met
- Handle escalated customer inquiries and issues and work to resolve them in a timely and satisfactory manner
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with other departments to address customer concerns and improve overall customer experience
- Prepare and present reports on team performance and customer feedback to senior management

Qualifications:

- Bachelor's degree in Business Administration or related field
- Minimum of 1 year of experience in a customer service role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Proficiency in Microsoft Office suite and customer service software

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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