
Customer Service Executive
10 hours ago
Gender
- Male/Female
Qualification
- H.S
Shift Timing
- Rotational 24*7 ( Any 9 Hrs. including 1 hr. break)
Eligibility-Fresher/Experience
Language
- Hindi, English
Work From Office Only
**Customer Support Roles and Responsibilities**
Here are some of the top customer support roles and responsibilities.
- Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
- Monitor the performance of the team.
- Develop guidelines for customer support aligning with the company’s objectives.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹11,500.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
-
Customer Service Executive
1 week ago
Kolkata, West Bengal, India CORE CORPORATES Full time**Immediate Recruitment at DTDC Company (Kolkata)** **Position: Customer Service Executive** **Location**: **Rajarhat Chinerpark (Kolkata)** **Requirements**: - Graduate or higher qualification** **- Salary: 2.20 lakhs** **- Age: Below 28 years (Male/Female)** **Experience**: - Minimum 1-3 years in call center/telephone customer service profile** Pay:...
-
Executive - Customer Service
2 days ago
Kolkata, West Bengal, India Siemens Full time**Hello Visionary!** **We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.** **Does that sound like you? Then it seems like you’d make a great addition to our vibrant...
-
Customer Service Representative
10 hours ago
Kolkata, West Bengal, India Dhal Information System Pvt.Ltd.(DIS) Full timeHandle customers and vendors requests, external communication with them - Assist customers on their enquiries over the telephone (eg - Liaise with other departments and parties to increase our service level (eg - Collaborates across all departments to develop and refine products and drive customer experience initiatives - Develops, justifies and successfully...
-
Customer Service Executive
7 days ago
Kolkata, West Bengal, India Ergode IT Services Pvt. ltd. Full time**Job Overview**: **Key Responsibilities**: - Address customer complaints and concerns, ensuring satisfaction through effective problem-solving and conflict resolution. - Process orders, returns, exchanges, and refunds accurately. - Document customer interactions and feedback in the customer relationship management (CRM) system. - Troubleshoot and resolve...
-
Customer Service Executive
7 days ago
Ballygunge, Kolkata, West Bengal, India Academy Of Vedic Vidya Full timeJob Title: Customer Service Executive Company: SkillEnable Edutech Private Limited Location: Kolkata (Work From Office) Shift: Day (flexible timing) Type: Full-time Experience - 1 - 2 years (Freshers are welcome too) **Salary**: ₹11,000.00 - ₹16,000.00 fixed per month +Lucrative bonus Job Description: Join our dynamic team at SkillEnable Edutech...
-
Customer Service Executive
7 days ago
Rajarhat, Kolkata, West Bengal, India Banshi Professional & Management Services Private Limited Full time**Job Summary**: We are looking for a dedicated and personable **Customer Service Executive** to join our team. In this role, you will be the first point of contact for our customers, ensuring their queries are addressed promptly, professionally, and efficiently. You will play a vital role in maintaining high customer satisfaction and enhancing the overall...
-
Customer Service Executive-two Wheeler
1 week ago
Kolkata, West Bengal, India Kotak Mahindra Full timeTwo Wheeler Business-Two Wheeler Finance-KMPL - 2W Finance Customer Service Executive Sells products by establishing contact and developing relationships with customers. Making calls to the customers and closing the leads of Personal Loans, Credit Cards and upgrade, Debit Cards and upgrade, FD booking. General Insurance/Health Insurance Communicating...
-
Customer Service Representative
1 week ago
Kolkata, West Bengal, India HIRD SERVICES PVT. LTD. Full timeJob Profile Customer Service Representative Work Status: Work From Office Educational Requirement: Undergraduate/Graduate Designation: Customer Support Executive Shifts: Australian shift/Rotational ShiftExperience: 1 yrs-2yrs in customer support Skill: Excellent communication skills. Notice period: Immediate joiners Only/ 15 Days. **Salary**: ₹2.00...
-
Customer Service Executive
2 days ago
Lake Town, Kolkata, West Bengal, India Muthoot FincorpLtd Full timeCustomer service executive profile is to service the customer and cross sell various products available. Minimum 1 year experience required in any field Pay: ₹13,000.00 - ₹17,000.00 per month **Benefits**: - Health insurance - Provident Fund **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (required) - Customer...
-
Customer Service Executive
10 hours ago
Kolkata, West Bengal, India Integrated Services Full timeWe are looking for a Customer Care Executive for our reputed Client in Salt Lake, Kolkata. - Higher Secondary pass with excellent communication skill in English, Bengali and Hindi, - Computer Savvy - Age should be within 28yrs , - Freshers can also apply **Job Types**: Full-time, Permanent Pay: ₹9,000.00 - ₹10,000.00 per month Schedule: - Day...