Customer Service Executive

21 hours ago

Kolkata West Bengal, India Vidya Bridge Full time

Gender
- Male/Female

Qualification
- H.S

Shift Timing
- Rotational 24*7 ( Any 9 Hrs. including 1 hr. break)

Eligibility-Fresher/Experience

Language
- Hindi, English

Work From Office Only

**Customer Support Roles and Responsibilities**

Here are some of the top customer support roles and responsibilities.
- Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
- Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
- Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer’s experience.
- Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
- Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
- Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
- Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
- Monitor the performance of the team.
- Develop guidelines for customer support aligning with the company’s objectives.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹11,500.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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