Customer Support Executive

4 days ago

Kolkata, West Bengal, India Experis Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Role & responsibilities

Job Description:

We are looking for enthusiastic and customer-focused individuals to join our customer support team. The role involves assisting customers via calls, chats, or emails, ensuring prompt and effective resolution of queries.

Responsibilities:

  • Handle inbound and outbound customer interactions professionally.
  • Resolve product/service-related queries efficiently.
  • Maintain accurate records of customer interactions in CRM systems.
  • Collaborate with internal teams to ensure smooth issue resolution.
  • Deliver exceptional service and maintain a positive customer experience.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Willingness to work in night shifts.
  • Basic computer knowledge and typing skills.
  • Customer-centric attitude with good problem-solving ability.
  • Immediate joiners preferred

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