Customer Support Associate

5 hours ago


Alagappan Nagar Madurai Tamil Nadu, India Firebee techno services Full time ₹ 15,70,000 - ₹ 25,77,000 per year

Job Summary

We are looking for a Customer Support Executive with at least 1 year of experience to handle customer inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate should have strong communication skills, basic technical knowledge, and the ability to manage customer interactions professionally.

Key Responsibilities

Respond to customer queries via phone, email, chat, or social media.

Provide accurate information about products, services, and policies.

Resolve customer complaints and escalate issues when needed.

Assist customers with order-related queries, returns, refunds, and account updates.

Troubleshoot basic technical or service-related issues.

Maintain detailed and accurate records of customer interactions in CRM tools.

Follow up with customers to ensure their issues are fully resolved.

Achieve performance metrics such as customer satisfaction, response time, and resolution rate.

Skills & Qualifications

Minimum 1 year of experience in customer support or a related role.

Strong verbal and written communication skills.

Good problem-solving abilities and a customer-first attitude.

Ability to multitask and work under pressure.

Familiarity with CRM tools (e.g., Zendesk, Freshdesk, or similar) is an advantage.

Basic computer skills and the ability to quickly learn new systems.

Key Competencies

Empathy and patience

Active listening

Conflict resolution

Time management

Team collaboration

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,700.05 per month

Benefits:

  • Health insurance

Work Location: In person



  • Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...


  • Madurai, India Talent Leads HR Solutions Full time

    Permanent Role at IT sector (Non Technical) **Location : Work from Home** **Role : Permanent** **Qualification : Any Degree** **Dept : Customer Support** **Designation : Junior Associate** **Skill : Communication Skills, Analytical Skills, Computer Skills** **Experience : 0 to 5 yrs** **Salary : 25000 to 35000** **Work shift : General** **Job...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    customer support associate language (Kannada) 13k-15k **Gather the Feedback from Customer & Maintain Long Lasting Relationship**. Handle inbound & Outbound calls from customers in a professional and courteous manner. Listen attentively to customer inquiries, concerns, and feedback. Provide accurate information and solutions to customer queries. **Job...


  • Coimbatore, Tamil Nadu, India Avantor Full time

    **The**Opportunity**: Avantor is looking for a Customer Support Associate for the Quotes Management team. As an Entry-Level Quotes Management Associate, the associate will play a crucial role in supporting our sales team and customers by creating and managing quotations. They will assist with various inquiries and ensure that our customers receive accurate...


  • tamil nadu, India Waytoogreen, Chennai Full time

    About Waytoogreen Waytoogreen is a dynamic new startup launching a pioneering online Learning Management System (LMS) dedicated to environmental sustainability and microgreen education. Our mission is to empower individuals across India with the knowledge and skills needed to adopt sustainable practices, focusing on accessible green solutions and urban...


  • tamil nadu, India Lightcast Full time

    As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests, establish a point of...


  • Chennai, Tamil Nadu, India 2cqr automation pvt ltd Full time

    **Job Title**: Customer Support Associate **Experience Required**: 2+ Years **Job Location**: Valasaravakkam, Chennai **Job Type**: Full-time **Responsibilities** - Troubleshoot product/service issues and provide timely solutions. - Coordinate with internal teams to resolve escalations and ensure customer satisfaction. - Maintain accurate records of...


  • Chennai, Tamil Nadu, India Cosmosoft technologies Full time

    customer support associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individua **Job Types**: Full-time, Permanent, Fresher Pay:...


  • Coimbatore, Tamil Nadu, India Ellix Hr Consulting Full time

    Job role : Customer Support Associate Experience : 1-2yrs in online sales / chat process Location : Coimbatore, Tamil Nadu Industry : Jewellery Key Responsibilities: 1. Respond to customer inquiries and resolve issues promptly. 2. Provide product/service information and troubleshoot problems. 3. Document customer interactions and maintain accurate...