Senior Technical Support Engineer

2 weeks ago

Hyderabad, Telangana, India Ivanti Full time

Are you a hands-on problem solver with a passion for customer success? Join Ivanti's global customer support team and help deliver effortless technical support for the world's leading Everywhere Work solutions. If you thrive on tackling tough software challenges, building trust with customers, and making technology work better for everyone, we want to meet you.

Why this role matters
You'll be the technical expert who helps organizations unlock the potential of Ivanti's products—driving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivanti's cutting-edge software, fuels continuous business improvement, and supports enterprise teams worldwide. By joining us, you'll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.

What you'll do
Resolve technical issues for enterprise customers and partners through our support portal and inbound call queue
Troubleshoot and optimize Linux/Unix (LAMP) servers, networking, PKI, virtualization, and SaaS/cloud services
Provide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS, Android, and Windows devices
Partner with product, engineering, and customer teams to streamline incident resolution
Lead efforts to maintain service quality during system outages and escalations
Advise customers on best practices for deploying and securing Ivanti products
Collaborate across global teams to identify and implement service improvements

What you will bring
7–10 years' experience in enterprise IT support or equivalent role
Proven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack, or networking, PKI, and virtualization
Strong experience with MDM solutions for Apple, Android, and Windows
Practical knowledge of SaaS/cloud platforms (AWS, Azure, Docker), microservices, and B2B customer support
Excellent written and verbal communication, with a customer-first attitude
Bachelor's degree in computer science or a related field, or equivalent professional experience

Preferred skills:
Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systems
Certifications: Linux, CCNA, MCTS, VCP
Familiarity with Exchange, Active Directory, ISA/TMG, NDES, KDC
SQL queries and LDAP server management
Understanding of PKI, SCEP, and security best practices

Why Ivanti?
Flexible schedules: Work where and when you're at your best
Competitive compensation & rewards: Health, wellness, and financial benefits designed for you and your family
Global, diverse teams: Connect and collaborate with talented colleagues in 23+ countries
Learning & development: Build your career with world-class training and growth opportunities
Equity & belonging: Every voice counts. Your experiences help us build better solutions

What drives us
Ivanti's mission is to elevate human potential by managing, protecting, and automating technology for continuous innovation. Our diverse and inclusive teams are at the heart of delivering world-class solutions for customers everywhere.

Inclusion at Ivanti
We're proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and walks of life, and strive to build an environment where everyone belongs. Need adjustments during the process? 

Ready to make a difference? Apply today and join the team elevating Everywhere Work

#LI-VG2

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