Client Success Manager
2 days ago
Company Description
FinoFY Technologies Pvt. Ltd. is a purpose-driven investment advisory company serving clients in high-growth markets around the globe. With over 15 years of extensive research in the stock market, we offer a wide range of investment advisory products using a technology-driven process to ensure the best investing experience for our customers. We provide the knowledge and strategies our customers need to become smarter investors. Our commitment to sustainability is reflected in our unmatched credibility, technology, intensive research, and customer satisfaction.
Role Description
This is a full-time, on-site role for a Client Success Manager located in the Mumbai Metropolitan Region. The Client Success Manager will be responsible for maintaining and enhancing client relationships, ensuring customer satisfaction, and providing exceptional customer service. Daily tasks include managing client accounts, addressing client inquiries, developing strategies for customer retention, and leveraging analytical skills to improve client success outcomes.
Qualifications
- Skills in Customer Satisfaction, Customer Retention, and Customer Service
- Strong Analytical Skills and ability to develop strategies based on data
- Proficiency in Relationship Building and maintaining client connections
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Bachelor's degree in Business, Marketing, or related field is preferred
- Experience in the investment advisory or financial sector is a plus
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