Client Servicing Manager

2 days ago

Mumbai Metropolitan Region, India Publicis Groupe Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Top 5 things you will do in your role:

  1. Client Servicing:
    Leading the client relationship and managing expectations and deliverables. Identify client's communication needs through all channels ‐ guide client on how these channels should work together to create an integrated partnership .. Inputing into measurable business impact of our clients / real time impact
  2. Project Management:
    Ability to lead and execute various client projects end-to-end with support from internal team members
  3. Team Management:
    Ability to lead and manage multiple teams on various accounts smoothly ensuring healthy communication and work allocation. Drive organizational culture, values & vision of creating excellent product across the team
  4. Planning:
    Lead planning on various accounts when it comes to campaigns and engagements and for new business pitches. Build a strong succession / second line of your team
  5. Account Operations:
    Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with key stakeholders. In-Depth understanding of scope of work , the monetisation of key elements in the delivery process.

Top 5 Thing you need to have for this role:

  1. Communication Skills:
    Comfort and confidence to deal with internal and external stakeholders
  2. Team Management Skills:
    Ability and inclination to work with multiple people teams and ensuring efficient knowledge transfer and mentoring
  3. Domain Knowledge:
    Have ample knowledge and interest in the digital domain we are working in to suggest best practices to clients and team members alike
  4. Attitude:
    Have an open attitude to work with people from different walks of life and a willingness to learn and use those learnings in your everyday work
  5. Problem Solving:
    A creative problem solving mindset to tackle with everyday challenges on the accounts

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