IT Support Specialist, Associate

3 days ago


Hyderabad, Telangana, India Infor Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Description & RequirementsKey Responsibilities:
  • Provide Level 2/3 support for laptop hardware issues (diagnostics, replacements, vendor coordination).
  • Troubleshoot and resolve OS-related issues across Windows, Linux (Ubuntu), and macOS.
  • Assist users with issues related to applications, VPNs, printers, email, and network connectivity.
  • Mentor and coach junior IT support engineers; lead knowledge-sharing sessions.
  • Maintain detailed documentation, SOPs, and troubleshooting playbooks.
  • Collaborate with IT Infrastructure, AV, and Security teams to address cross-functional issues.
  • Manage incident tickets and service requests using ticketing systems.
  • Ensure timely resolution of issues within defined SLAs.
  • Participate in IT asset lifecycle activities including deployment, refresh, and return.
  • Support remote and in-office users
Required Qualifications:
  • 2-4 years of experience in IT support with multi-OS exposure.
  • Strong knowledge of Windows 10/11, Linux (Ubuntu), and macOS support.
  • Hands-on experience with laptop diagnostics, repairs, and warranty handling (Dell, HP)
  • Experience mentoring junior team members or acting as a team lead/escalation point.
  • Familiarity with Active Directory, remote support tools, and endpoint security practices.
  • Strong communication and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
Preferred Qualifications:Our Values

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