Urgent: It Support Specialist, Associate

2 weeks ago

Hyderabad, Telangana, India Infor Full time

Requirements An IT Support Specialist Associate is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals Support will be provided remotely via voice and or email This support will include remote assessment and resolution of problems proper routing and escalation of problems within the IT organization and in general a contribution to the successful use of Information Technology Services within the company Requires coverage during standard operating hours as well an on-call support if needed Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users Analyze and test software hardware and business applications functionalities and issues Analyze and repair of software hardware and or business applications incidents Provide quality answers and follow-up to customers in a timely manner Analyze root causes and research appropriate references people materials Use systems analysis techniques while working with customers to provide general or specific applications systems or solutions to best meet business specifications and customer needs Deliver administrative duties such as reporting and tracking event coordination creating presentations periodic research for project procurement activities and invoicing Office-based providing remote support About Infor Infor is a global leader in business cloud software products for companies in industry specific markets Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first leverages data science and integrates easily into existing systems Over 60 000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation For more information visit Our Values At Infor we strive for an environment that is founded on a business philosophy called TM PBM TM and eight Guiding Principles integrity stewardship compliance transformation principled entrepreneurship knowledge humility respect self-actualization Increasing diversity is important to reflect our markets customers partners and communities we serve in now and in the future We have a relentless commitment to a culture based on PBM Informed by the principles that allow a free and open society to flourish PBM TM prepares individuals to innovate improve and transform while fostering a healthy growing organization that creates long-term value for its clients and supporters and fulfillment for its employees Infor is an Equal Opportunity Employer We are committed to creating a diverse and inclusive work environment Infor does not discriminate against candidates or employees because of their sex race gender identity disability age sexual orientation religion national origin veteran status or any other protected status under the law If you require accommodation or assistance at any time during the application or selection processes please submit a request by following the directions located in the FAQ section at the bottom of the infor com about careers webpage At Infor we value your privacy that s why we created a policy that you can read

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