Dispute Resolution Process Associate/Process Developer

Associate

Associate-BFS

Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate/Process Developer, Dispute Resolution
In this role, you will receive and log the dispute, gather information and evidence, conduct a thorough investigation to understand the root cause, communicate with all parties involved, and finally reach a resolution such as a refund or correction. For banks, the process includes an optional temporary credit, merchant notification, the merchant's opportunity to respond, issuer decision-making, and potentially arbitration or a chargeback.

Responsibilities

• Investigation: Researches and analyzes transaction details, account information, and supporting documentation.

• Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences.

• Communication: Communicates clearly and empathetically with customers to gather information and explain findings.

• Collaboration: Works with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance.

• Resolution: Proposes and implements solutions, such as credits, refunds, or policy clarifications.

• Documentation: Maintains clear and organized records of all interactions and resolutions.

• Expertise: Serves as a subject matter expert on dispute resolution policies and procedures.
Qualifications we seek in you
Minimum Qualifications

• Freshers are eligible

• Any Graduate
Preferred Qualifications/ Skills

• Relevant work experience, preferably in Commercial Insurance/Finance & Accounting domain.

• Good analytical and problem-solving skills

• Prior experience in Banking or Insurance

• Ability to communicate verbally and through emails.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Associate Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 19, 2025, 10:33:16 PM Unposting Date Sep 25, 2025, 6:29:00 PMMaster Skills List OperationsJob Category Full Time Experience LevelEntry Level

---