AVP-Disputes

2 weeks ago

Gurgaon, Haryana, India National Australia Bank (NAB) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.
  • Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.
  • Work with teams to oversee and ensure all client instructions are processed in accordance with their wishes and that exceptions are escalated in accordance with established policies and procedures.
  • Lead team and liaise with partners and team, and HO/Manager when required, to resolve and rectify service delivery issues.
  • Ensure team is correctly resourced through utilization of capacity management frameworks.
  • Demonstrate professional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

Preferred candidate profile

  • 10+ years of overall experience in Banking Operations in which 5+ years of experience in managing Disputes preferably in Australian market.
  • 2+ years of experience in handling voice process in customer facing role.
  • People leadership and coaching experience, preferably in an operations environment.
  • Workforce Management Skills.
  • Open to work in a 24x7 environment.
  • Experience in handling voice process in customer facing role.
  • Experience in handling customer escalations (both voice & non-voice).
  • Experience in working though problems to provide a positive outcome.
  • Strong experience of when problems need escalation to ensure timely and correct outcomes.
  • Solid judgment, reasoning and decision-making abilities.
  • Ability to manage a team and work together in a high pressure and fast paced environment.

  • Management Trainee Dispute

    22 hours ago

    Gurgaon, Haryana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Assistant Manager Disputes

    7 days ago

    Gurgaon, Haryana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Intern - Billing & Dispute Resolution

    5 days ago

    Gurgaon, Haryana, India Delhivery Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    As a revenue assurance intern, you are responsible for Revenue/Billing/Invoicing processing and reconciliation for clients in the Logistic Industry. Responsibilities Handle the clients Invoicing and Disputes  Handle the billing related data requirement of auditors and corporate finance. Handle queries through calls and Email follow-ups Handle data...

  • Dispute Resolution Process Associate/Process Developer

    1 week ago

    Gurgaon, Haryana, India Genpact Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    AssociateAssociate-BFS Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...

  • GM/AVP – Public Affairs

    1 week ago

    Gurgaon, Haryana, India PinnacleU Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: GM/AVP – Public Affairs & Government PartnershipsLocation: GurgaonWorking Days: Monday to Saturday (5.5 days)Experience Required: 7+ yearsClient: Staffing solutions for blue collar hiringRole Overview:We are seeking GM/AVP – Public Affairs & Government Partnerships to lead the execution of government engagement, policy initiatives, and...

  • Control Assurance- AVP

    1 week ago

    Gurgaon, Haryana, India Three Across Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Role: AVP Control AssuranceExperience: 8+ YearsLocation: Delhi/NCR (Gurugram)Drive:As discussed, we have scheduled a drive on 24th and 25th September 2025. Please make sure to be available for the drive.Job Description:8 + years of overall experience of Controls Assurance/Testing along with one or more of the horizontal/principal risks noted...

  • AVP, Human Resources

    7 days ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 22-30 LPA)Min Experience: 10 yearsLocation: GurgaonJobType: full-time As the AVP – Human Resources, you will play a strategic leadership role in driving all facets of the HR function, including talent acquisition, performance management, payroll, compliance, and HR reporting. You will...

  • AVP, Human Resources

    7 days ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 2,20,00,000 - ₹ 3,00,00,000 per year

    This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 22-30 LPA)Min Experience: 10 yearsLocation: GurgaonJobType: full-timeAs the AVP – Human Resources, you will play a strategic leadership role in driving all facets of the HR function, including talent acquisition, performance management, payroll, compliance, and HR reporting. You will...

  • AVP Sales

    3 days ago

    Gurgaon, Haryana, India Siemens Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AVP Sales, Gurgaon (Factoring Business)  Siemens Financial Services Private Limited (SFSPL) is a provider of customized equipment/working capital finance solutions. Headquartered in Mumbai, we have pan-India coverage through offices in 24 major cities across India. Our areas of focus include- Healthcare Equipment Financing, Machine Tools Equipment...

  • AVP-Human Resources

    1 week ago

    Gurgaon, Haryana, India Weekday AI Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 20-25 LPA)Min Experience: 15 yearsLocation: GurugramJobType: full-timeRequirementsThe AVP – Human Resources will be responsible for driving the end-to-end HR strategy. This leadership position will oversee Talent Acquisition, Learning & Development, and HR Operations while ensuring...