Sr Technical Customer Support Executive

1 week ago

Tirunelveli, Tamil Nadu, India Blazers Io Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role Description

This is a full-time on-site role for a Sr Technical Customer Support Executive located in Tirunelveli. The Sr Technical Customer Support Executive will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and addressing technical support needs. Daily tasks will include managing online support channels, resolving customer issues, and delivering quality customer service. Additionally, the executive will be expected to handle inquiries, troubleshoot technical problems, and provide timely solutions.

Qualifications

  • Customer Support, Customer Service, and Online Support skills
  • Strong Technical Support skills
  • Proven track record in Customer Satisfaction
  • Excellent communication and interpersonal skills
  • Ability to work independently and as a part of a team
  • Experience with software solutions is a plus
  • Minimum 2 years of experince in customer support

Product Knowledge
– Deep understanding of the product/service, features, and policies.

Problem-Solving Ability
– Ability to quickly identify, troubleshoot, and resolve customer issues.

Patience & Empathy
– Handling frustrated customers calmly and respectfully.

Time Management
– Prioritizing tickets and responding within set SLAs (Service Level Agreements).

Adaptability
– Adjusting to changing tools, workflows, or customer expectations.

Tools & Technology

  • Help Desk/Ticketing System – e.g., Freshdesk tracking and managing tickets.
  • Live Chat & Messaging – Real-time customer communication.
  • Knowledge Base/FAQ Platform – For self-service customer help.
  • Technical Knowledge - Basic knowledge on Website and Domain

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