Customer Relationship Executive

3 weeks ago

Tirunelveli, Tamil Nadu, India Minus clinic Full time

Responsibilities Client Engagement Establish and maintain strong relationships with clients through exceptional service and communication ensuring a welcoming and supportive atmosphere Appointment Management Schedule and confirm appointments handle cancellations and follow up with clients post-treatment to gather feedback and promote further engagement Product Knowledge Stay informed about all clinic services treatments and products to provide accurate information and guidance to clients Sales Support Assist in promoting clinic services and products identify upselling opportunities and support marketing initiatives to drive client retention and acquisition Record Keeping Maintain accurate client records manage databases and ensure confidentiality of client information Feedback Collection Gather client feedback and insights to improve service delivery and contribute to overall clinic performance Team Collaboration Work closely with the clinical team to ensure seamless service delivery and a cohesive client experience Qualifications Proven experience in customer service or client relationship management preferably in the beauty or healthcare industry Strong communication and interpersonal skills with the ability to connect with diverse clientele Excellent organizational and time-management abilities Proficiency in using CRM software and other relevant tools Knowledge of aesthetic treatments and services is a plus but not mandatory A positive attitude professional demeanor and a passion for helping others Job Type Full-time Pay 18 000 00 - 22 000 00 per month Application Question s Should have experience in handling calls Experience total work 1 year Required Customer service 1 year Required Language English Required Work Location In person

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