Account Management Manager

2 days ago

Bengaluru, Karnataka, India Medi Assist Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Manager / Assistant Manager Account Management - MediAssist

Job Title: Manager / Account Management

Company: Medi Assist

Location: Bangalore

CTC: 9 to 12 LPA

Experience: 11 to 15 years

Industry: Health Insurance / TPA / Healthcare

Key Responsibilities:-

  • Client Relationship & Strategy:

Build and maintain long-term partnerships with insurers, corporate clients, and healthcare providers. Lead high-level review meetings and ensure strong relationship governance.

  • Operations & Service Delivery:

Oversee end-to-end account operations including claims, customer service, and issue resolution. Ensure compliance with TATs and SLAs.

  • Performance Analysis & Reporting:

Monitor KPIs, analyze client data, and present actionable insights to leadership for business improvement.

  • Process Improvement:

Drive automation and digital transformation in account processes to improve efficiency and customer satisfaction.

  • Team Leadership:

Manage and mentor a team of Account Executives; plan resources and training programs for continuous improvement.

  • Escalation & Quality Governance:

Handle high-impact client escalations and establish robust service quality frameworks.

Required Skills

  • Strong knowledge of TPA processes, health insurance operations, and claims management.
  • Excellent stakeholder management and communication skills.
  • Analytical thinking with proficiency in Excel, MIS, and data interpretation.
  • Leadership and people management skills with a customer-first mindset.
  • Ability to collaborate cross-functionally with operations, finance, and IT teams.

Eligibility Criteria

  • Any graduate (MBA preferred).
  • Minimum 10 years of experience in TPA / Health Insurance / Healthcare domain.
  • Prior experience managing corporate or insurer accounts is mandatory.
  • Candidates with strong TPA experience will be given preference.

Why Join Us

  • Be part of Indias leading HealthTech & TPA ecosystem.
  • Work with top insurers and corporate healthcare programs.
  • Opportunity to lead strategic accounts and build high-impact client relationships.
  • Growth-oriented environment fostering leadership and innovation.

How to Apply

Interested candidates may share their updated CVs to

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