Account Management Manager
13 hours ago
Manager / Assistant Manager Account Management - MediAssist
Job Title: Manager / Account Management
Company: Medi Assist
Location: Bangalore
CTC: 9 to 12 LPA
Experience: 11 to 15 years
Industry: Health Insurance / TPA / Healthcare
Key Responsibilities:-
- Client Relationship & Strategy:
Build and maintain long-term partnerships with insurers, corporate clients, and healthcare providers. Lead high-level review meetings and ensure strong relationship governance.
- Operations & Service Delivery:
Oversee end-to-end account operations including claims, customer service, and issue resolution. Ensure compliance with TATs and SLAs.
- Performance Analysis & Reporting:
Monitor KPIs, analyze client data, and present actionable insights to leadership for business improvement.
- Process Improvement:
Drive automation and digital transformation in account processes to improve efficiency and customer satisfaction.
- Team Leadership:
Manage and mentor a team of Account Executives; plan resources and training programs for continuous improvement.
- Escalation & Quality Governance:
Handle high-impact client escalations and establish robust service quality frameworks.
Required Skills
- Strong knowledge of TPA processes, health insurance operations, and claims management.
- Excellent stakeholder management and communication skills.
- Analytical thinking with proficiency in Excel, MIS, and data interpretation.
- Leadership and people management skills with a customer-first mindset.
- Ability to collaborate cross-functionally with operations, finance, and IT teams.
Eligibility Criteria
- Any graduate (MBA preferred).
- Minimum 10 years of experience in TPA / Health Insurance / Healthcare domain.
- Prior experience managing corporate or insurer accounts is mandatory.
- Candidates with strong TPA experience will be given preference.
Why Join Us
- Be part of Indias leading HealthTech & TPA ecosystem.
- Work with top insurers and corporate healthcare programs.
- Opportunity to lead strategic accounts and build high-impact client relationships.
- Growth-oriented environment fostering leadership and innovation.
How to Apply
Interested candidates may share their updated CVs to
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