Customer Relations Officer

2 days ago

Koramangala, Karnataka, India Gathbandhan Matrimony Full time ₹ 6,00,000 - ₹ 12,00,000 per year

A Telesales Representative is responsible for selling products or services over the phone. They engage with potential and existing customers to understand their needs and persuade them to make a purchase. They also build and maintain customer relationships, follow up on leads, and achieve sales targets.

Key Responsibilities:

  • Selling: Promoting products and services to customers, both new and existing, and closing sales.
  • Customer Relationship Management: Building rapport with customers, understanding their needs, and providing excellent customer service.
  • Lead Generation: Identifying potential customers and creating leads for the sales team.
  • Sales Target Achievement: Meeting or exceeding daily and monthly sales targets.
  • Record Keeping: Maintaining accurate records of customer interactions, sales, and other relevant information.

Skills Required:

  • Communication Skills: Excellent verbal communication, active listening, and the ability to explain complex information clearly.
  • Sales Skills: Persuasion, negotiation, and closing techniques.
  • Customer Service Skills: Building rapport, understanding customer needs, and providing solutions.
  • Time Management and Organization: Managing a high volume of calls and maintaining accurate records.
  • Resilience: Handling rejection and maintaining a positive attitude.
  • Product Knowledge: Understanding the products and services being offered.

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