Customer Support
3 days ago
Job Title: Customer Support
Location: Bangalore
Experience: Minimum 1 year in customer support or related roles
Employment Type: Full-time
About Shades of Spring
Shades of Spring is a premium floral subscription and gifting service dedicated to delivering fresh, handcrafted floral arrangements to customers. We take pride in offering exceptional customer experiences and high-quality floral products.
Job Summary
We are looking for a proactive and customer-focused Customer Support to resolve our customer queries. The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving process improvements. They should have experience handling customer queries, managing escalations to achieve key performance metrics.
Key Responsibilities
- Customer Interaction: Address customer queries via phone, email, chat, and social media, ensuring timely and satisfactory resolutions.
- Escalation Handling: Manage and resolve escalated customer complaints professionally and efficiently.
- Process Improvement: Identify areas for improvement in customer service operations and implement best practices.
- Collaboration: Work closely with other departments (Operations, Sales, Marketing) to enhance customer experience.
- Feedback & Reporting: Gather customer feedback, generate reports, and provide insights for decision-making.
Key Skills & Qualifications
- Minimum 1 year of experience in customer support or a related field.
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and customer escalations.
- Strong problem-solving and decision-making skills.
- Passion for customer satisfaction and process excellence.
Job Types: Full-time, Permanent
Pay: ₹21, ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer support: 1 year (Required)
- Customer service: 1 year (Required)
- total work: 1 year (Required)
Work Location: In person
-
Customer Support Executive
2 days ago
Koramangala, Karnataka, India Organic Mandya Full time ₹ 2,50,000 - ₹ 3,00,000 per yearWe are seeking an experienced Customer Support Executive to join our dynamic team. The ideal candidate should have a minimum of 1 years of work experience in customer support, with a strong preference for candidates with a background in the retail or FMCG (Fast Moving Consumer Goods) industry. The Customer Support Executive will play a key role in ensuring...
-
Customer Support Executive
2 weeks ago
Koramangala, Karnataka, India Shaadi Full time ₹ 3,00,000 - ₹ 6,00,000 per yearKey Responsibilities:Respond promptly to customer queries via phone, email, chat, or social media. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain records of customer...
-
Koramangala, Karnataka, India Bangalore Job Hub Full time ₹ 2,40,000 - ₹ 3,00,000 per yearJob Opening: Amazon International Voice Process – Customer SupportLocation: Bellandur, BangaloreShift: US Rotational Shift (5 Days Working, 2 Days Off)Cab: One-way cab provided (Between 8 PM – 6 AM, 25km radius) In a hiring zoneRequirements:Minimum 6 months of International Voice experience (No Domestic/AR Caller/Non-Voice)Excellent English communication...
-
Customer Acquisition Executive
3 days ago
Koramangala, Karnataka, India IVM technologies Full time ₹ 1,20,000 - ₹ 5,40,480 per yearRoles and Responsibilities' :-Identify, approach, and convert new business opportunities in the assigned territory.Visit potential and existing customers to present products/services and maintain strong relationships.Conduct market research to understand customer needs, competition, and trends.Achieve monthly/quarterly sales targets and KPIs.Submit...
-
CSR (Customer Service Representative)
3 days ago
Koramangala, Karnataka, India F5 Technologies Full time ₹ 1,80,000 - ₹ 2,28,000 per yearCust/Tech Support US Voice process. Night shift only. Fluency in English speaking is mandatory. Good written skills is also applicable. Excellent listening skills and ability to think fast to provide solutions to customer 10 and PUC can also apply. Handle customer queries and issues. Provide troubleshooting, and service to our customers in USA and Canada....
-
Business Loan Sales Executive
2 weeks ago
Koramangala, Karnataka, India upGrad Rekrut Full time ₹ 4,50,000 - ₹ 9,00,000 per year1. Understand and sell loan products to SME customers adhering to acceptable policy norms 2. Generate leads by self (cold calling, referrals, connectors) and ensure closure of shared leads 3. Understand the digital journey and punch in relevant customer information and documentation. Support to resolve credit and operations queries 4. Support...
-
Urgent Hiring CRM Executive BPO Background
3 days ago
Koramangala, Karnataka, India TYASuite Software Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearTYA is looking for a CRM Executive (1–4 years) with experience in telecalling, customer service, or CRM roles, preferably from a BPO/Call Center background. The role involves handling client calls, managing CRM systems, supporting sales/operations, and ensuring excellent customer engagement.Keyskills : Experience: 1-4 years in Telecalling / Customer...
-
Endpoint Security Engineer
3 days ago
Koramangala, Karnataka, India Barracuda Networks Full time ₹ 12,00,000 - ₹ 36,00,000 per yearReq ID:Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers...
-
Business Development Officer
4 days ago
Koramangala, Karnataka, India Westend Coffee Company Full time ₹ 80,000 - ₹ 1,90,000 per yearKey Responsibilities:Social Media ManagementWebsite & Web OrdersOrder & Customer SupportSupport & CoordinationJob Type: Full-timePay: ₹8, ₹19,000.00 per monthWork Location: In person
-
Digital Marketing Specialist
2 weeks ago
Koramangala, Karnataka, India Westend Coffee Company Full time ₹ 9,600 - ₹ 2,28,000 per yearKey Responsibilities:Social Media ManagementWebsite & Web OrdersOrder & Customer SupportSupport & CoordinationSales and MarketingJob Type: Full-timePay: ₹8, ₹19,000.00 per monthWork Location: In person