Customer Support Executive
19 hours ago
Key Responsibilities:
- Respond promptly to customer queries via phone, email, chat, or social media.
- Provide accurate, valid, and complete information by using the right tools, methods, and processes.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Identify and escalate issues to the appropriate internal teams when necessary.
- Work with cross-functional teams to improve the overall customer experience.
- Stay updated with product knowledge and service procedures.
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