
Customer Services
1 week ago
Job Description:
Position: Customer Support Associate
Key Responsibilities:
- Handle international customer queries through calls with professionalism and empathy.
- Provide accurate information, resolve issues, and ensure high-quality customer experience.
- Identify customer needs and offer appropriate products/services through upselling and cross-selling techniques.
- Maintain customer satisfaction by following standard processes and service guidelines.
- Document interactions, feedback, and resolutions in CRM tools.
Work closely with the team to achieve customer support and sales targets.
- Ensure compliance with company policies and international quality standards.
Skills & Qualifications:
- Minimum 1 year of experience in International Customer Care/CCE role.
- Strong communication skills in English (verbal & written).
- Proven ability in upselling / cross-selling.
- Problem-solving attitude with customer-centric mindset.
- Ability to work in a target-driven environment.
- Flexible with rotational shifts (including night shifts).
Salary & Benefits
- Competitive salary with incentives on upselling.
- International exposure and career growth opportunities.
- Friendly and professional work environment.
Share your updated CV
Contact No
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How soon you can join If Selected?
Education:
- Bachelor's (Required)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
Speak with the employer
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