Support Specialist

About Nexify World

Nexify World is a fast-growing vehicle-tech startup building a seamless digital vehicle service ecosystem. We aim to revolutionize how businesses and users manage, maintain, and interact with their vehicles. From B2B2C partner & customer interfaces to service mobile apps, we have a full-stack technology platform to redefine convenience in automotive services.

We're looking for a versatile & motivated Full Stack Developer who can contribute across our tech stack, with a strong focus on Android mobile app and web app development.

Job Responsibilities – Operations Support Executive

The Operations Support Executive plays a critical role in ensuring smooth coordination between service centres and field drivers to support timely and high-quality vehicle pickup and drop-off services. The role involves both operational execution and team coordination to uphold service standards and efficiency.

Key Responsibilities:

1. Driver Management & Coordination

2. Hire and onboard drivers in line with operational needs.

3. Manage and monitor the daily driver queue, assigning tasks based on demand and availability.
4. Communicate effectively with drivers to ensure timely vehicle pickups and drop-offs from service centres.

5. Address and resolve daily driver issues and hurdles proactively.

6. Service Centre Coordination

7. Maintain strong, collaborative relationships with assigned service centres.

8. Ensure seamless coordination to facilitate efficient vehicle movement and minimize delays.
9. Act as the primary point of contact between service centres and the driver team.

Service Centre Growth & Target Achievement

• Maintain and grow the volume of bookings at each assigned service centre in line with agreed targets.

• Work closely with service centre teams to identify growth opportunities and ensure consistent booking performance.

• Operational Excellence

• Monitor and drive key performance indicators (KPIs) related to driver operations and service centre fulfillment.

• Track and ensure accuracy in driver-reported data, including time logs and job completion statuses.

• Vehicle Imaging & System Updates

• Ensure that drivers capture vehicle images according to defined system requirements and standards.

• Verify that all images are correctly uploaded and cataloged in the system as per inventory protocols.

• Reporting & Tools

• Use Excel and other system tools to track performance, driver activity, and operational efficiency.

• Identify and escalate any system-level issues or process bottlenecks affecting service quality.

• Continuous Improvement

• Support process improvements to increase efficiency and reduce errors in daily operations.

• Provide regular feedback and suggestions to improve overall service delivery and operational support.

Skills & Qualifications:

• Strong communication and interpersonal skills.
• Proficient in Excel and internet-based tools.
• Ability to multitask and manage priorities in a fast-paced environment.
• Prior experience in operations, logistics, or driver coordination is preferred.

JD Brief For Posting

• Coordinate with Ambassadors (field staff) for vehicle pick-up and drop-off services
• Monitor job progress, route updates, and timely task completion
• Handle backend operations via our service portal and CRM
• Communicate with service centers, customers, and partners professionally
• Maintain daily operational MIS and reports
• Resolve issues or escalations from the field promptly
• Assist in training and onboarding of field personnel

Requirements

• Graduate in any discipline (preferred)
• 1–3 years of experience in a support, logistics, or operations role
• Strong verbal and written communication skills (Hindi & English)
• Good command of basic computer tools (Excel, email, WhatsApp, CRMs)
• Ability to multitask and work under pressure
• Experience in managing field teams or blue-collar staff is a plus
• Willingness to work in rotational shifts, if required

Please drop your resume to