Client Relations Executive

6 days ago

Cochin, Kerala, India Navalt Green Mobility Private Limited Full time ₹ 2,00,000 - ₹ 3,00,000 per year

The CRM Executive will be responsible for managing customer relationships, ensuring effective use of CRM tools, and supporting customer engagement strategies to maximize retention, satisfaction, and revenue growth. This role involves maintaining accurate customer data, analyzing customer behavior, and implementing targeted campaigns to improve loyalty and business outcomes.

Key Responsibilities

  • CRM Management
  • Maintain and update the CRM database with accurate customer information.
  • Ensure data integrity, quality, and compliance with organizational standards.
  • Regularly generate and circulate CRM reports to relevant departments.
  • Customer Engagement
  • Support the development and execution of customer communication strategies.
  • Manage targeted email/SMS/WhatsApp campaigns and follow up on customer interactions.
  • Monitor customer feedback, queries, and complaints through CRM and ensure timely resolution.
  • Analysis & Reporting
  • Track customer activity, trends, and buying patterns for actionable insights.
  • Prepare reports on customer segmentation, retention rates, and campaign performance.
  • Share insights with sales and marketing teams to improve lead nurturing and conversion.
  • Collaboration
  • Coordinate with sales, marketing, and service teams to improve customer experience.
  • Support loyalty programs, promotional campaigns, and events.
  • Act as the point of contact between internal teams for CRM-related issues.

Key Skills & Competencies

  • Strong knowledge of CRM platforms
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to interpret customer data.
  • Attention to detail and accuracy in data handling.
  • Ability to multitask and work under tight deadlines.
  • Problem-solving and customer-centric approach.

Qualifications & Experience

  • Bachelor's degree in any field.
  • 0–3 years of experience in CRM management, customer support, or marketing operations.
  • Proficiency in MS Office (Excel, PowerPoint) and data analysis tools.
  • Familiarity with digital marketing platforms (email marketing, SMS campaigns, etc.) is an advantage.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off

Application Question(s):

  • Are you willing to relocate to Kochi?
  • What is your expected salary?

Work Location: In person

  • Client Relations Executive

    2 weeks ago

    Cochin, Kerala, India ICT Global Tech Full time ₹ 1,80,000 - ₹ 2,52,000 per year

    Location: Vazhakkala, KakkanadCompany Overview: Visit in Position Overview: Client Relations ExecutiveWe are seeking a motivated and articulate Client Relations Executive to join our dynamic team. The ideal candidate should possess exceptional communication skills in English and a passion for engaging prospective clients. As a Client Relations Executive, you...

  • Client Relations

    4 days ago

    Cochin, Kerala, India VORTEXEN DYNAMICS INDUSTRIAL SOLUTIONS - SOLE PROPRIETORSHIP L.L.C. Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Client Relations & Database Management ExecutiveLocation: Vortexen Dynamics Industrial Solution – Kochi InfoparkEmployment Type: Full-time | Immediate JoiningAbout UsVortexen Dynamics Industrial Solution is a growing provider of innovative industrial and business solutions. We are expanding our operations and seeking a proactive Client Relations...

  • Female Client Relations

    2 days ago

    Cochin, Kerala, India Jetty Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Alert: Female Client Relations & Sales Executive (Remote Role)Company: Jetty Consultation Services (JCS)Location: Remote (Work from Home) Working Hours: 3:00 PM to 12:00 AM IST Experience Required: 2 to 5 Years Salary: Flexible - No bars for the right candidate Joining: Immediate Joiners PreferredAbout UsAt Jetty Consultation Services (JCS), we...

  • client relation officer

    2 weeks ago

    Cochin, Kerala, India catalyst education Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Business Development Executive (BDE)Location: Kochi.Responsibilities:Identify and pursue new business opportunities with BDM.Build client relationships and manage accounts.Assist BDM'S on school and colleges orientation programs.Track sales activities and market trends.Requirements:Degree in Business, Marketing, or related field or diploma.Proven sales or...

  • Client Relations Executive – Performance Marketing

    2 weeks ago

    Cochin, Kerala, India Webdura Technologies Full time ₹ 2,64,000 per year

    Performance Marketing Executive (Client-Facing)About the role ; Own high-impact campaigns across Meta Ads and Google Ads end-to-end. This is a client-facing role, you'll handle queries, lead meetings, and be the day-to-day owner for the accounts you manage.What you'll doPlan, launch, and scale paid campaigns across Meta & Google to hit CAC/ROAS...

  • Client Servicing Executive

    6 days ago

    Cochin, Kerala, India Bright Communications Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionBright Communications is a leading digital marketing company in Kerala, renowned for crafting spectacular visual experiences across various platforms. We provide tailored digital marketing services with a client-centric approach, employing innovative and creative media research tools. Our expert team supports clients through every step of...

  • Client Success Executive

    2 weeks ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 18,00,000 - ₹ 42,00,000 per year

    Job Title: Client Success Executive (Female – Freshers | Advanced ExcelAbout the RoleWe are looking for a Client Success Executive (Female – Freshers | Advanced Excel with strong Advanced Excel skills to join our team. This role is ideal for freshers who are confident in handling data analysis, reporting, and dashboards in Excel, while also building...

  • Customer Relation Executive

    1 week ago

    Cochin, Kerala, India Black Onyx International L.L.C Full time ₹ 96,000 - ₹ 3,27,168 per year

    We are seeking a Customer Relation Executive to join our team. The role involves building and maintaining strong client relationships with international customers while ensuring smooth communication and effective documentation.Key Responsibilities:Handle client communication via calls, emails, and other platforms.Maintain accurate documentation and records...

  • Customer Relation Executive

    2 days ago

    Cochin, Kerala, India Wood Mall Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    We are looking for a proactive and customer-focused Customer Relation Executive to manage client interactions, resolve issues, and build long-term relationships. The role requires excellent communication, problem-solving skills, and the ability to provide outstanding customer experiences that contribute to business growth and retention.Key...

  • Client Servicing Executive

    1 week ago

    Cochin, Kerala, India Buzzstop Integrated Communications Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Description:We are seeking a proactive and driven Female Client Servicing Executive to join our vibrant team. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and contributing to the growth and expansion of our agency.Key Responsibilities:Develop a growth strategy focused both on financial...