811-CEC-Team Leader-VRM-Digital Banking Kotak 811-VRM
1 week ago
As the Team Leader for VRM 811 in Digital Banking Kotak 811-VRM, you will play a pivotal role in driving sales and managing a high-performing team. Your primary focus will be to develop and execute strategies that enhance customer engagement and acquisition, leveraging the power of digital banking solutions. This role offers a unique blend of sales and leadership responsibilities, allowing you to make a significant impact on the bank's digital transformation journey.
Responsibilities- Lead and motivate a team of VRM 811 sales professionals, fostering a culture of excellence and collaboration.
- Develop and implement sales strategies to achieve individual and team targets, ensuring a customer-centric approach.
- Monitor and analyze sales performance, identifying areas for improvement and implementing effective solutions.
- Conduct regular team meetings and provide constructive feedback to enhance individual and team performance.
- Stay updated with industry trends and competitor activities, identifying opportunities for innovation and growth.
- Build and maintain strong relationships with key stakeholders, including clients and internal teams.
- Ensure compliance with all regulatory and internal policies, maintaining a high standard of ethical conduct.
- Collaborate with the marketing team to develop and execute effective marketing campaigns for VRM 811.
- Provide training and development opportunities for team members, fostering a culture of continuous learning.
- A bachelor's degree in business, finance, or a related field is preferred.
- Minimum 5 years of experience in a sales leadership role, preferably in the banking or financial services industry.
- Proven track record of driving sales growth and managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to inspire and motivate others.
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Proficiency in using CRM systems and other sales-related software.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Willingness to stay updated with industry trends and best practices.
- A results-oriented mindset with a passion for driving business growth.
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