811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Description CEC Officer - Inbound – 811 CUFD (Customer Unfreeze Department) DepartmentCustomer Experience CenterLocationThane/NoidaReporting RelationshipCEC – Team Leader – InboundPosition GradeAssistant Manager / Deputy Manager Job RoleTo attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries &...

DescriptionAs the Team Leader for VRM 811 in Digital Banking Kotak 811-VRM, you will play a pivotal role in driving sales and managing a high-performing team. Your primary focus will be to develop and execute strategies that enhance customer engagement and acquisition, leveraging the power of digital banking solutions. This role offers a unique blend of...

DescriptionAs a Relationship Manager – VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers. This role is focused on driving customer engagement, expanding the bank's liability base, and promoting digital banking solutions. You will serve as a key point of contact for...

DescriptionAs a CEC Verifier, you will play a crucial role in our Customer Experience Center, specifically within the Inbound-Retail Liabilities team. Your primary responsibility will be to verify insurance leads generated by our CEC officers, ensuring the accuracy and integrity of the information. This role is integral to maintaining our high standards of...

DescriptionCEC Officer - Inbound – Credit Cards DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC – Team Leader - InboundPosition GradeAssistant Manager Job RoleTo Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfactionTo identify and convert the...

DescriptionMinimum 3 to 5 years of relevant experience in servicing of financial products and at least one year in managing a teamExcellent communication skills – Verbal & WrittenFlexible to work 24/7 (For Females: 8AM till 8PM) including Sunday/holidaysLeadership skills including team motivation, make team adaptable to changes, deliver overall SOPs,...

DescriptionThe Sky Global Indian Service-Team Leader will oversee a dedicated team within the Contact Centre Inbound department at Kotak Mahindra Bank Ltd. This role is crucial for managing customer relationships and providing timely, accurate support. The leader will drive the team's performance, ensuring a high standard of service and a positive customer...

DescriptionThe Sky Global Indian Service Team Leader is a vital position within Kotak Mahindra Bank Ltd's Customer Experience Center. You will oversee a dedicated team, guiding and motivating them to deliver outstanding customer support via email. Your leadership and strategic thinking will be key in maintaining high standards of service and ensuring...

DescriptionJob RoleResponsible for managing a team of officers & 6-7 Team leaders handling inbound calls for HNI/Wealth Customers, for Retail Liabilities, Credit Cards and Retail Assets       Responsible for Recruitment and People retentionCore delivery on Sales, Portfolio Management & Campaign objectives.Manage and Deliver on other business metrics...

Description CEC Officer - Inbound - Retail Liabilities DepartmentCustomer Experience CenterLocationThane/Noida/BangaloreReporting RelationshipCEC – Team Leader - InboundPosition GradeAssistant Manager Job RoleTo Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfactionTo identify and...