CEC Non 811 VKYC-Officer-Customer Experience Center-CEC-VKYC

DescriptionAs an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

Description CEC Officer - Inbound – 811 CUFD (Customer Unfreeze Department) DepartmentCustomer Experience CenterLocationThane/NoidaReporting RelationshipCEC – Team Leader – InboundPosition GradeAssistant Manager / Deputy Manager Job RoleTo attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries &...

DescriptionAs a CEC Verifier, you will play a crucial role in our Customer Experience Center, specifically within the Inbound-Retail Liabilities team. Your primary responsibility will be to verify insurance leads generated by our CEC officers, ensuring the accuracy and integrity of the information. This role is integral to maintaining our high standards of...

Description CEC Officer - Inbound - Retail Liabilities DepartmentSky Channel-VKYCLocationThaneReporting ToSky Service UVKYC - Team LeaderPosition GradeM1/M2 Job RoleTo Attend the inbound and Outbound calls of customers in UVKYC and process the queries & requests to customer's satisfactionResponsible for quality communication and customer servicing within...

DescriptionMust have handled teams in the past.Must adhere to the KYC guidelines and drive the team accordingly.Drive productivity from team ensuring the compliance guidelinesMust be involved in auditing VKYC calls and review if the officer is following the compliance guidelinesMust have ability to train and coach the team.Identify and highlight critical...

Must have handled teams in the past.Must adhere to the KYC guidelines and drive the team accordingly.Drive productivity from team ensuring the compliance guidelinesMust be involved in auditing VKYC calls and review if the officer is following the compliance guidelinesMust have ability to train and coach the team.Identify and highlight critical issues to...

We have an opportunity for Associate Manager - Operations at Mumbai - Thane location. A leading national level online platform which facilitates financing of Receivables of Micro, Small and Medium Enterprises (MSME) from buyers through f inanciers. TREDS is in the business of opening accounts, uploading, accepting, discounting and settlement of Invoices and...

DescriptionAs the Team Leader for VRM 811 in Digital Banking Kotak 811-VRM, you will play a pivotal role in driving sales and managing a high-performing team. Your primary focus will be to develop and execute strategies that enhance customer engagement and acquisition, leveraging the power of digital banking solutions. This role offers a unique blend of...

DescriptionHandling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail LiabilitiesAdhere to agent-level Service Level Agreement (SLAs) specific by the processEnsure adherence to time schedules (Turn Around Time)Complete the logs specified by the process (End-of-day target)Adherence to Information Security...

DescriptionAs a Relationship Manager – VRM for Kotak 811 Digital Banking, you will be responsible for managing and deepening relationships with High Net Worth (HNW) customers. This role is focused on driving customer engagement, expanding the bank's liability base, and promoting digital banking solutions. You will serve as a key point of contact for...