CEC-Team Leader-NRC-BRANCH BANKING-VRM

1 week ago


Thāne, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Team Leader


• Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.


• Collaborating with fulfilment teams to ensure best in class conversion ratios.


• Ensure availability of trained manpower to maintain production at 100% capacity.


• Meet cost to income ratios as determined by Score card.


• Adherence to Standards of Performance.


• Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements:


• Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.


• People management skill essential.


• Experience in working in a tele-sales or relationship management in BFSI preferred.


• Certified in AMFI/IRDA.


• Good listening skills and strong communication abilities.


• Team Player.



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