811-CEC-Relationship Manager-VRM-Digital Banking Kotak 811-VRM

14 hours ago

Thāne, Maharashtra, India Kotak Mahindra Bank Full time
Description
As a Virtual Relationship Manager, you will play a crucial role in our Digital Banking Kotak 811-VRM department. Your primary focus will be on engaging with customers virtually, understanding their needs, and offering tailored solutions. You will be the face of our bank, representing us in a professional and friendly manner, and ensuring an exceptional customer experience.

Responsibilities
  • Build and maintain strong customer relationships through virtual channels, such as video calls, chat, and email.
  • Understand customer needs and provide personalized recommendations for our 811 digital banking products and services.
  • Proactively reach out to customers to offer assistance, answer queries, and promote relevant banking solutions.
  • Stay updated with the latest digital banking trends and products to provide accurate and informative guidance to customers.
  • Collaborate with the marketing team to develop and execute virtual engagement strategies, including webinars and online events.
  • Handle customer complaints and queries in a timely and efficient manner, ensuring a high level of customer satisfaction.
  • Conduct virtual training sessions for customers on using our digital banking platforms and features.
  • Analyze customer data and provide insights to the team for improving our digital banking offerings and customer experience.
  • Work closely with the sales team to identify cross-selling opportunities and upsell relevant banking products.
  • Ensure compliance with all regulatory and internal policies while interacting with customers.
Qualifications
  • A bachelor's degree in Business, Finance, or a related field is preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in the banking or financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Strong product knowledge and a passion for digital banking solutions.
  • Proficiency in using virtual communication tools and platforms.
  • Analytical skills to interpret customer data and provide meaningful insights.
  • Ability to work independently and manage a high volume of customer interactions.
  • A customer-centric approach and a desire to deliver exceptional customer service.
  • Flexibility to adapt to changing work schedules and meet customer needs.
  • Willingness to continuously learn and stay updated with industry trends.

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