Salesforce Application Analyst

6 days ago

Bengaluru, Karnataka, India Calix Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Key Responsibilities

  • Collaborate with business stakeholders to understand and document business processes, challenges, and goals related to the Salesforce platform.
  • Translate business requirements into detailed user stories, acceptance criteria, process flows, and functional specifications.
  • Facilitate and participate in discovery workshops, requirement gathering sessions, and user interviews.
  • Assist the Project Manager with backlog refinement, sprint planning, and prioritization of development work.
  • Partner with developers and solution architects to ensure requirements are technically feasible and clearly understood.
  • Support User Acceptance Testing (UAT) by helping define test cases, coordinating testers, and tracking feedback.
  • Create Release Notes for all stories in the portfolio
  • Maintain documentation of system configurations, process flows, and application enhancements.
  • Identify opportunities for process improvement and help define scalable and maintainable solutions.
  • Serve as a liaison between business users and technical teams throughout the project lifecycle.

Qualifications

  • Graduates with 5+ years of experience in a Business Analyst, Application Analyst, or similar role.
  • 5+ years Hands-on experience supporting orgs with 500+ users.
  • Salesforce Administrator (ADM-201) certification or equivalent experience.
  • Familiarity with declarative Salesforce tools like Flows, Process Builder, and validation rules.
  • Understanding of data management best practices and reporting within Salesforce.
  • Experience managing and creating and user stories
  • Excellent verbal and written communication skills, with the ability to translate business language into technical requirements.
  • Detail-oriented with strong organizational and analytical skills.
  • Experience working with cross-functional teams in a mid-to-large enterprise environment
     

Preferred Qualifications

  • Salesforce BA Cert or Comp
  • Salesforce App builder or Comp
  • Strong understanding of software development life cycle (SDLC), agile methodologies
  • Proficient with tools such as JIRA, Confluence, Microsoft Office/365 Suite, or similar project collaboration 
     

Location:

  • India – (Flexible hybrid work model - work from Bangalore office for 20 days in a quarter)

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