Receptionist and telecaller

6 hours ago

New Town Kolkata West Bengal, India PK TVS SERVICE CENTER Full time ₹ 1,08,000 - ₹ 1,68,000 per year

  1. Customer Outreach

  2. Inbound Calls: Answering calls from customers and providing information or assistance based on their queries.

  3. Outbound Calls: Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.

  4. Sales and Lead Generation

  5. Product/Service Promotion: Telecallers are often tasked with promoting the company's products or services. They may need to convince leads to make purchases or take further action.

  6. Cold Calling: Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.

  7. Lead Qualification: Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.

  8. Customer Relationship Management

  9. Customer Support: Offering support or troubleshooting to resolve customer issues, complaints, or queries.

  10. Follow-Up Calls: Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.

  11. Data Entry and Record Keeping

  12. Updating CRM Systems: Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.

  13. Managing Databases: Maintaining and updating customer or client databases.

  14. Meeting Targets and Reporting

  15. Sales Targets: Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.

  16. Reporting: Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.

  17. Providing Product/Service Information

  18. Explanation of Products/Services: Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.

  19. Clarifying Doubts: Addressing any customer doubts or queries related to products/services.

  20. Feedback Collection and Market Research

  21. Surveys and Feedback: Conducting surveys to gauge customer satisfaction and gather insights about products or services.

  22. Market Research: Identifying market trends or customer needs that can inform business strategies.

  23. Handling Objections

  24. Overcoming Objections: During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.

Skills Required for a Telecaller:

  • Communication Skills: Clear and confident speaking abilities to convey messages effectively.
  • Listening Skills: Understanding customer needs by actively listening to their concerns.
  • Persuasion Skills: Being able to convince customers to take action (e.g., buy a product, sign up for a service).
  • Problem-Solving Abilities: Offering solutions to customer issues or complaints.
  • Patience: Handling difficult calls and managing customer frustration calmly.

Tools Commonly Used:

  • CRM Software: For managing customer interactions, tracking calls, and following up.
  • Dialers: Automatic systems for dialing numbers and managing call queues.
  • Email and Messaging Systems: To follow up on calls or provide additional information after conversations.

In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹14,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement

Work Location: In person

  • Receptionist and Telecaller

    17 hours ago

    Kolkata, West Bengal, India Cubic HR Full time

    Greetings!!! We are looking for a **Female Receptionist cum telecaller** Industry - Steel Manufacturing Skills - Communication, Smart, Coordination with the clients Location - **Beleghata** Salary - **16000** Time - 10am - 7pm We are looking for an immediate joiner **NOTE - WE ARE LOOKING FOR A FEMALE CANDIDATES** Thanks and...

  • Receptionist and Telecaller

    3 days ago

    New Town, Kolkata, West Bengal, India khan real estate and construction Full time

    **Receptionist Job Role** **Responsibilities**: - **Front Desk Management**: - Greet visitors and clients in a professional and friendly manner. - Manage the front desk, including answering inquiries. - **Call Handling**: - Answer and direct incoming phone calls to the appropriate departments. - Take messages when necessary. - **Administrative...

  • Receptionist, Telecaller

    3 days ago

    Kolkata, West Bengal, India Integgral Corporate Services Full time

    **Job Profile**:Telecaller, Receptionist **Experience**:minimum 1 year **Location**:Bhowanipore, near Netaji Bhawan, Kolkata **Salary**:Upto 18-20k **Contact**:8288841246 **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹34,111.98 per month Schedule: - Day shift - Fixed shift **Education**: - Bachelor's (preferred) **Experience**: -...

  • Receptionist, Telecaller

    3 days ago

    Kolkata, West Bengal, India Integgral Corporate Service Full time

    **Job Profile**:Telecaller, Receptionist **Experience**:minimum 1 year **Location**:Bhowanipore, near Netaji Bhawan, Kolkata **Salary**:Upto 18-20k **Contact**:8288841246 **Job Types**: Full-time, Permanent Pay: ₹14,000.00 - ₹18,000.00 per month Supplemental pay types: - Performance bonus **Education**: - Bachelor's...

  • Receptionist and Telecaller

    2 weeks ago

    Rajarhat, Kolkata, West Bengal, India Being Iban Pvt Ltd Full time

    **Job Title: Receptionist and Telecaller** **Company: FTV School of Performing Arts, Kolkata** **Salary: ₹15,000 per month** **Location: Chinar Park, Kolkata** **Key Responsibilities**: - Greet guests and visitors in a professional and friendly manner. - Make outbound calls to follow up with students who have inquired about courses and programs. - Keep...

  • Receptionist and Telecaller

    17 hours ago

    New Town, Kolkata, West Bengal, India PK TVS SERVICE CENTER Full time

    1. **Customer Outreach** - **Inbound Calls**: Answering calls from customers and providing information or assistance based on their queries. - **Outbound Calls**: Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders. 2. **Sales and Lead Generation** - **Product/Service...

  • Receptionist and Telecaller

    1 week ago

    Salt Lake, Kolkata, West Bengal, India Nishan System Private Limited Full time

    **Job Title**: Telecaller cum Receptionist **Company**: Nishan Systems pvt. Ltd. **Location**: Saltlake, Sector V **Job Type**: Full-time **Job Summary**: **Responsibilities**: - Make outbound calls to potential customers from shared data and leads. - Conduct online research to identify prospective clients using search engines (e.g., Google) and other...

  • Telecaller & Receptionist Required for Topsia, Sector-v & Dalhousie

    17 hours ago

    Kolkata, West Bengal, India Dewars Garage Ltd. Full time

    **Position Title: Telecaller** Location: Topsia & Sector-V Job Summary: The Telecaller is responsible for reaching out to potential customers, generating leads, and promoting the dealership's products and services. Key Responsibilities: - Make outbound calls to potential customers to promote dealership vehicles. - Follow up on leads generated from...

  • Receptionist Telecaller

    3 days ago

    Dankuni, Kolkata, West Bengal, India ARROW VEHICLES Full time

    Taking responsibility as a Receptionist and Calling on Data of Automobile industry to find new prospect and appointing them as dealer for Arrow brand Battery operated two wheeler and Three wheeler. - Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes - Meet or exceed projected weekly and monthly business...

  • Receptionist/ Telecaller

    2 weeks ago

    Kolkata, West Bengal, India Star Hair Life Full time

    Urgently hiring a Tele-caller/Receptionist with good communication skills in Bengali, Hindi English. Office location: Jessore Rd, Champadali, Barasat, Kolkata, West Bengal 700124**O** - Only International Calling and outbound Sales Experience. - Be courteous and professional at all times. - Greet visitors and direct them to the right team or employee they...