Receptionist and telecaller

4 days ago


New Town Kolkata West Bengal, India PK TVS SERVICE CENTER Full time ₹ 1,08,000 - ₹ 1,68,000 per year
  1. Customer Outreach

  2. Inbound Calls: Answering calls from customers and providing information or assistance based on their queries.

  3. Outbound Calls: Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.

  4. Sales and Lead Generation

  5. Product/Service Promotion: Telecallers are often tasked with promoting the company's products or services. They may need to convince leads to make purchases or take further action.

  6. Cold Calling: Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.
  7. Lead Qualification: Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.

  8. Customer Relationship Management

  9. Customer Support: Offering support or troubleshooting to resolve customer issues, complaints, or queries.

  10. Follow-Up Calls: Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.

  11. Data Entry and Record Keeping

  12. Updating CRM Systems: Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.

  13. Managing Databases: Maintaining and updating customer or client databases.

  14. Meeting Targets and Reporting

  15. Sales Targets: Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.

  16. Reporting: Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.

  17. Providing Product/Service Information

  18. Explanation of Products/Services: Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.

  19. Clarifying Doubts: Addressing any customer doubts or queries related to products/services.

  20. Feedback Collection and Market Research

  21. Surveys and Feedback: Conducting surveys to gauge customer satisfaction and gather insights about products or services.

  22. Market Research: Identifying market trends or customer needs that can inform business strategies.

  23. Handling Objections

  24. Overcoming Objections: During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.

Skills Required for a Telecaller:

  • Communication Skills: Clear and confident speaking abilities to convey messages effectively.
  • Listening Skills: Understanding customer needs by actively listening to their concerns.
  • Persuasion Skills: Being able to convince customers to take action (e.g., buy a product, sign up for a service).
  • Problem-Solving Abilities: Offering solutions to customer issues or complaints.
  • Patience: Handling difficult calls and managing customer frustration calmly.

Tools Commonly Used:

  • CRM Software: For managing customer interactions, tracking calls, and following up.
  • Dialers: Automatic systems for dialing numbers and managing call queues.
  • Email and Messaging Systems: To follow up on calls or provide additional information after conversations.

In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9, ₹14,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement

Work Location: In person



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