Receptionist cum telecaller

14 hours ago

Behala Kolkata West Bengal, India 5e8a23d0-4b0e-4cb5-880e-0307129d0dd1 Full time ₹ 10,000 - ₹ 18,000 per year

We are looking for a highly organized, courteous, and proactive Receptionist cum Telecaller to join our team who is having min 2 years of sales call experience.

.The ideal candidate will serve as the first point of contact for visitors and callers, providing exceptional customer service and assisting with administrative tasks. In addition to reception duties, the role will also involve handling inbound and outbound calls, managing appointments, and assisting in various sales or customer service-related functions.

Key Responsibilities:Receptionist Duties:

  • Greet and welcome visitors in a warm and professional manner.
  • Answer, screen, and forward phone calls to appropriate personnel.
  • Maintain and update the reception area, ensuring it is clean and organized.
  • Manage visitor log-ins and issue visitor badges as necessary.
  • Handle incoming mail, packages, and deliveries, ensuring they are properly distributed.
  • Assist in scheduling meetings and appointments for staff.
  • Coordinate with other departments to ensure smooth office operations.
  • Manage office supplies and keep track of inventory.

Telecaller Duties:

  • Handle inbound and outbound calls, addressing customer inquiries or concerns in a friendly and professional manner.
  • Make calls to potential clients or leads to promote products/services and schedule appointments or demos.
  • Provide information about company services and products, ensuring clear and effective communication.
  • Maintain accurate records of calls, messages, and appointments in the company database.
  • Follow up with leads or existing customers for feedback or follow-up calls.
  • Maintain a positive relationship with clients and provide assistance in resolving queries.
  • Assist with customer data entry and maintaining up-to-date contact information.

Qualifications:

  • High school diploma or equivalent; additional qualifications or certifications in office administration or customer service are a plus.
  • Proven experience of 2 years in a receptionist or telecalling role is preferred.
  • Familiarity with office equipment (phone systems, computers, etc.)
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • A friendly, approachable demeanor with a professional appearance.
  • Ability to handle customer complaints or inquiries in a calm and efficient manner.

Key Skills:

  • Customer service orientation
  • Telecommunication and phone etiquette
  • Time management and multitasking
  • Problem-solving abilities
  • Attention to detail
  • Computer literacy (MS Office)

Working Conditions:

  • Full-time position
  • Monday to SATURDAY
  • Office-based with occasional off-site tasks

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Language:

  • Hindi (Required)
  • English (Preferred)

Work Location: In person

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