Receptionist and Telecaller

1. **Customer Outreach**
- **Inbound Calls**: Answering calls from customers and providing information or assistance based on their queries.
- **Outbound Calls**: Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.

2. **Sales and Lead Generation**
- **Product/Service Promotion**: Telecallers are often tasked with promoting the company’s products or services. They may need to convince leads to make purchases or take further action.
- **Cold Calling**: Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.
- **Lead Qualification**: Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.

3. **Customer Relationship Management**
- **Customer Support**: Offering support or troubleshooting to resolve customer issues, complaints, or queries.
- **Follow-Up Calls**: Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.

4. **Data Entry and Record Keeping**
- **Updating CRM Systems**: Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.
- **Managing Databases**: Maintaining and updating customer or client databases.

5. **Meeting Targets and Reporting**
- **Sales Targets**: Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.
- **Reporting**: Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.

6. **Providing Product/Service Information**
- **Explanation of Products/Services**: Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.
- **Clarifying Doubts**: Addressing any customer doubts or queries related to products/services.

7. **Feedback Collection and Market Research**
- **Surveys and Feedback**: Conducting surveys to gauge customer satisfaction and gather insights about products or services.
- **Market Research**: Identifying market trends or customer needs that can inform business strategies.

8. **Handling Objections**
- **Overcoming Objections**: During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.

Skills Required for a Telecaller:

- **Communication Skills**: Clear and confident speaking abilities to convey messages effectively.
- **Listening Skills**: Understanding customer needs by actively listening to their concerns.
- **Persuasion Skills**: Being able to convince customers to take action (e.g., buy a product, sign up for a service).
- **Problem-Solving Abilities**: Offering solutions to customer issues or complaints.
- **Patience**: Handling difficult calls and managing customer frustration calmly.

Tools Commonly Used:

- **CRM Software**: For managing customer interactions, tracking calls, and following up.
- **Dialers**: Automatic systems for dialing numbers and managing call queues.

In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

**Job Types**: Full-time, Part-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Work Location: In person