
CRM Manager
2 weeks ago
Responsibilities:
- Manage CRM software and ensure accurate entry of patient enquiries, follow-ups, and appointments.
- Handle IVR system, call routing, and ensure prompt patient response.
- Track and convert patient leads from digital marketing, walk-ins, and referrals.
- Monitor enquiry-to-surgery conversion rates and share regular reports.
- Coordinate with front office and patient counselors to deliver seamless patient experience.
- Liaise with CRM/IVR software vendors for support and upgrades.
Requirements:
- Graduate degree (MBA preferred).
- 3+ years of experience in CRM/IVR management, preferably in healthcare or hospitality.
- Knowledge of CRM tools (Kylas, Zenoti, Salesforce, or similar).
- Excellent communication and team management skills.
- Strong reporting and analytical ability.
Salary: Competitive, with Performance Linked Incentives (PLI) based on patient conversion metrics.
Job Type: Full-time
Pay: ₹15, ₹58,214.40 per month
Benefits:
- Provident Fund
Work Location: In person
Speak with the employer
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