Customer Support Executive

4 days ago

Noida, Uttar Pradesh, India Bankit Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities (KRAs):


• Inbound Support:

Handle customer queries, complaints, and requests via phone, email, and chat in a timely and professional manner.

Provide product/service information and resolve issues efficiently.


• Outbound Support:

Conduct proactive follow-ups, welcome/onboarding calls, feedback surveys, and retention outreach.

Upsell/cross-sell services as per campaign requirements.


• Chat Support:

Provide real-time assistance to customers via chat platforms. o Ensure accurate and helpful responses while maintaining a high chat handling speed.


• CRM & Documentation: o Accurately log customer interactions in the CRM system. o Maintain detailed and clear records of resolutions and follow-ups

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