Team Lead

3 days ago

Bengaluru, Karnataka, India Werize Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

  • Lead and manage a team of collection agents (tele-calling and/or field) for unsecured loan recoveries.
  • Drive daily collections and monitor performance across buckets (30+, 60+, 90+ DPD).
  • Implement skip tracing, hard bucket recovery, and NPA handling strategies.
  • Review and analyze collection data, generate performance MIS, and provide insights for process improvement.
  • Ensure compliance with regulatory guidelines and maintain ethical collection practices.
  • Coordinate with cross-functional teams (Legal, Risk, Ops) for complex case closures.
  • Mentor and motivate the team to achieve individual and team targets.

Preferred candidate profile:

  • 4 to 9 years of experience in retail/unsecured loan collections.
  • Minimum 12 years of experience leading a team (tele or field).
  • Prior experience with NBFCs, fin-techs, or recovery agencies is highly desirable.
  • Hands-on experience with skip tracing, recovery tools, and hard bucket collection.
  • Strong analytical, communication, and team management skills.
  • Proficient in Excel and reporting tools.

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