Deputy Area Manager

11 hours ago

Raipur, Chhattisgarh, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Job Purpose

To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities- Achieve collections target by visiting customers/agencies.
- Monitor performance against set parameters and provide regular updates and proper guidelines.
- Review and track milestones.
- Ensure legal guidelines are complied with while repossessing products.
- Travel with the RO's.
- Timely allocation of cases to team members.
- Proficient in Excel.
- Daily tracking of team members' performance.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Counsel and groom direct reportees to enhance and polish their sets.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.
- Litigation and case management.
- Compliance and risk mitigation.
- Reporting and documentation.

Required Qualifications and Experience- Proven experience in debt management and collections, preferably in SME or vehicle finance sectors.
- Proficient in MS Excel and daily performance tracking tools.
- Strong leadership s with experience managing a team.
- Knowledge of legal guidelines related to repossession and collections.
- Ability to handle escalations and resolve issues promptly.
- Experience in legal recovery and case management.
- Demonstrated ability in compliance and risk mitigation.
- Excellent reporting and documentation s.
- Strong communication and interpersonal s.
- Ability to travel as required.

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