AVP - Customer Service (US Voice Process)

4 days ago

Hyderabad, Telangana, India Hire It People Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: AVP Customer Service (US Voice Process)

Location: Hyderabad

Shift Timings: India Night Shift

Work Mode: Work from Office (Mandatory)

Job Description : We are seeking an experienced AVP to lead our US Voice Process Customer Service team. The ideal candidate should be highly organized, able to multitask, and possess a strong understanding of healthcare workflows to ensure seamless integration with client operations.

Key Responsibilities - Healthcare Operations

Oversight:

  • Appointment Scheduling: Manage bookings, cancellations, rescheduling, and follow-ups to maintain organized patient flow.
  • Insurance Verification: Confirm patient insurance coverage and handle prior authorization requests.
  • Billing Collaboration: Coordinate with billing teams for accurate and timely claims submission.
  • Patient Records Management: Maintain and update records, provide real-time scribing, and ensure HIPAA compliance.
  • Patient Communication: Address inquiries, send reminders, and communicate professionally with patients (English; French preferred).
  • Telehealth Support: Assist with virtual appointment setup, troubleshoot technical issues, and onboard patients.

Team Leadership & Management:

  • Staff Monitoring: Guide, mentor, and monitor staff to ensure service quality and policy adherence.
  • Employee Handling: Manage employee concerns, foster a positive workplace, and ensure compliance with HR policies.
  • Training & Quality Assurance: Provide training to new hires, conduct quality checks, and maintain healthcare compliance.

Client & Escalation Management:

  • Client Communication: Maintain strong client relationships, address concerns, and ensure satisfaction.
  • Escalation Matrix: Establish and manage escalation procedures to resolve complex issues swiftly.

Performance & Reporting:

  • Performance Metrics: Track KPIs, analyze reports, and implement strategies to improve efficiency and patient satisfaction.
  • Continuous Improvement: Drive operational excellence through process optimization and innovation.

Qualifications & Requirements

  • Experience: 10+ years in healthcare operations/customer service, with at least 3–5 years in a managerial/leadership role.
  • Strong knowledge of US Healthcare processes (insurance, billing, scheduling, compliance).
  • Excellent communication skills (English required; Bilingual is added advantage - Spanish, French).
  • Proven ability to lead teams, manage performance, and deliver on client expectations.
  • Strong problem-solving and escalation management skills.

If interested please share your updated cv to

  • Customer Service Voice Process

    4 days ago

    Hyderabad, Telangana, India Manning Consulting Full time US$ 8,00,000 per year

    Job opening for Customer Service VoiceExperience minimum 3+ years International Customer service Voice Processcandidate must have experience in International Voice ProcessLocation- HyderabadPackage upto 8LPANotice period- ImmediateWork from office & 24*7 ShiftFor more information contact PriyankaContact no mail id-

  • Customer Service|| Voice Process

    7 days ago

    Hyderabad, Telangana, India Wsne Consulting Full time

    Job DescriptionWe are hiring for an International Blended Process and are looking for a Customer Service professional. This is an excellent opportunity for both fresh graduates and experienced candidates with strong communication skills. The role requires flexibility with shifts and offers a great salary package.Roles & Responsibilities- Handle customer...

  • Voice Process Customer Service Representative

    3 days ago

    Hyderabad, Telangana, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 8,00,000

    Customer Service Representative RoleWe are seeking dedicated individuals to join our Voice Process team in India. This role is ideal for freshers or entry-level candidates looking to start their career in customer service and develop essential communication skills.ResponsibilitiesEffectively handle inbound and outbound voice calls, ensuring a positive...

  • Voice Process Customer Service Specialist

    5 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 9,00,000

    Customer Service RepresentativeThis is a fantastic opportunity to join our Voice Process team where you will handle inbound and outbound customer calls in a professional manner. You will be responsible for resolving customer queries efficiently and effectively, providing accurate information related to products and services, and maintaining customer...

  • US Voice

    3 days ago

    Hyderabad, Telangana, India Cozycornerpatios Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    About the jobPosition: US Voice & Chat Process Executive/Asst ManagerLocation: Hyderabad (Onsite)Shift: US Shift, 6 days a weekCompany Overview: ZIPCUSHIONS, headquartered in Colorado, USA, is a leading premium outdoor furniture company. We are committed to creating high-quality, elegantly designed furniture at reasonable prices. Our dedication to quality...

  • Customer Support Voice Process

    3 days ago

    Hyderabad, Telangana, India Square Business Services Pvt Ltd Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Opening: Customer Support Executive (Voice Process)Company: Square Business Services Pvt. Ltd.Location: Begumpet, White House Building, Block 3, 6th Floor.Job Type: Full-Time | On-siteExperience: Freshers Experienced Candidates WelcomeIndustry: BPO / Customer ServiceAbout The RoleSquare Business Services Pvt. Ltd. is looking for dedicated and energetic...

  • International Voice Process Customer Service Executive

    4 days ago

    Hyderabad, Telangana, India Axis Services Full time ₹ 5,50,000 per year

    International Voice Process Customer Service Executive || 5.5 LPA||Required:Qualification: Under graduation / Graduation.Fresher / Experience'sExperience: 1 Year's experience into Customer support voice .Good knowledge in to resolve the concerns of the customers through voice or chatStrong communication and interpersonal skillsPackage :- Max upto 5.5...

  • Customer Service Executive|| Hyderabad||Voice process

    4 days ago

    Hyderabad, Telangana, India Wsne Consulting Full time ₹ 2,60,000 per year

    Customer Service Voice Process Any grad fresher with excellent communication skills in hindi and english Salary upto 2.6 LPA Rotational shifts , Work from office Cab facilities Contact Hr Sonam

  • Sales & Customer Support (Voice Process)

    4 days ago

    Hyderabad, Telangana, India NirApad9 Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Title: Sales & Customer Service Executive (Voice Process)Location: HyderabadWork Mode: OnsiteEmployment Type: InternshipAbout the RoleWe are looking for enthusiastic and results-drivenSales & Customer Service Executives to join ourvoice process team. In this role, you will handle inbound and outbound calls to assist customers, resolve queries, and...

  • International Voice/Non-Voice Process

    4 days ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 3,500 - ₹ 5,500 per year

    JOB DESCRIPTIONWe are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound Calls processes. The successful candidate will be responsible for handling incoming Calls ,addressing customer inquiries, and ensuring a positive customer experience.Role & responsibilities:Resolving...