Lead / Manager – Telecalling

Job Title: Lead / Manager – Telecalling

Experience Required: 4–6 years (with minimum 2 years in a team leadership role)

Budget : ₹7–9 LPA

Location: Mumbai

Work Mode: Work-from-Office

Interview Mode: Virtual (1st Round) + Final Face-to-Face

Position Overview:

We are seeking a dynamic and results-oriented Lead / Manager – Telecalling to manage our inside sales and customer engagement team based in Mumbai. The ideal candidate will have strong experience in inside sales, team management, and customer relationship handling. This role involves managing a small team of telecallers while also handling individual calling responsibilities to drive sales performance and ensure exceptional customer service.

Key Responsibilities:

Team Leadership & Management:

• Lead, mentor, and motivate a team of 3–4 telecallers / customer service representatives.
• Set performance targets and KPIs, monitor progress, and ensure high productivity.
• Conduct regular performance reviews, feedback sessions, and training initiatives to enhance team efficiency.

Sales & Customer Engagement:

• Handle outbound and inbound calls to generate leads, follow up on prospects, and convert opportunities into sales.
• Support team members in managing customer interactions, resolving queries, and ensuring excellent customer satisfaction.
• Achieve individual and team sales targets through consistent engagement and conversion activities.

Process Management & Strategy:

• Develop and implement effective telecalling scripts and strategies to improve conversion rates.
• Utilize CRM tools effectively for lead management, tracking interactions, and maintaining customer records.
• Continuously identify areas for process improvement to enhance efficiency and performance.

Reporting & Analytics:

• Monitor and analyze team performance metrics and prepare reports for senior management.
• Track key sales indicators such as conversion rates, pipeline status, and call quality.
• Use data insights to guide decision-making and improve results.

Qualifications & Skills:

• Education: Bachelor's degree in Business, Marketing, or related field; MBA preferred.
• Experience: 4–6 years in telecalling/inside sales, with at least 2 years in a team leadership role.
• Proven experience in managing telecalling or customer service teams.
• Strong communication, persuasion, and negotiation skills.
• Proficient in CRM tools and MS Office Suite.
• Ability to multitask, meet deadlines, and thrive in a fast-paced environment.
• Analytical mindset with strong problem-solving skills.

What We Offer:

• Competitive salary package with performance-based incentives
• Opportunity to work in a dynamic, growth-driven environment.
• Supportive and inclusive work culture encouraging professional development.
• Scope for career advancement within the organization.

Job Type: Full-time

Pay: ₹700, ₹900,000.00 per year

Application Question(s):

• Do you hold experience in leading or managing a telecalling or inside sales team?
• Do you hold experience in handling both inbound and outbound sales calls?
• Do you hold experience in using CRM tools for lead tracking and reporting?

Experience:

• Inside sales: 4 years (Required)
• Team management: 2 years (Required)