Contact Center Shared Services Representative

5 days ago

Bengaluru, Karnataka, India HSBC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative

Principal responsibilities

  • Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
  • Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
  • Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
  • Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
  • Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
  • Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
  • Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
  • Recognize and adjust support approach to accommodate all levels of customer's experience.
  • Communicate positively with team members, customers, and other partners.

Requirements

  • Must have education standard to at least high school diploma and be of a legal working age
  • Must be proficient in English (Written/Spoken) with good typing skills
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent verbal and written communication skills and is polite and friendly at all times

You'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (India) Private LTD***

  • Unified Contact Center

    2 weeks ago

    Bengaluru, Karnataka, India NuStar Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role: Unified Contact CenterExp: 8-10yrsLocation: BangaloreImm-30 days Notice PeriodJDConduct and support the full lifecycle of Cisco UCCE deployments focused on patching and major upgrades from 12.x to 15.x.Collaborate with customers and internal teams to ensure successful adoption, configuration management, and lifecycle initiatives aligned with business...

  • Lead Cloud Contact Center Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Anlage Infotech (I) Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description : About the Job : We are seeking a highly experienced and technically proficient Cloud Contact Center Lead & Architect to drive the design, implementation, and optimization of cutting-edge contact center solutions across our organization. This is a critical role for a seasoned professional with a deep background in leading cloud-based contact...

  • Contact Center Specialist

    2 days ago

    Bengaluru, Karnataka, India Baylor Scott & White Health Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...

  • Call Center Representative

    2 weeks ago

    Bengaluru, Karnataka, India TAME Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Call Center Representative based in Bengaluru, with some work from home acceptable. The Call Center Representative will be responsible for handling customer inquiries, providing customer support, and ensuring customer satisfaction. Key tasks include...

  • Team Lead Customer Support Contact Center

    5 days ago

    Bengaluru, Karnataka, India Medi Assist Full time ₹ 1,20,000 - ₹ 5,00,000 per year

    QA Team Leader - Contact CenterLocation: BangaloreCTC: Up to 5 LPAWork Mode: Work From OfficeJob Type: Full-TimeAbout the RoleWe are hiring a QA Team Leader to monitor call quality, support agent performance, and enhance customer experience. This role involves reviewing customer interactions, tracking key metrics, and ensuring service quality across the...

  • Amazon connect Contact center Solution Architect

    2 weeks ago

    Bengaluru, Karnataka, India Artec Solutions Bangalore Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Amazon Connect ArchitectLocation: RemoteJob Type: Full-timeExperience Level: Contact center Amazon connect ArchitectDepartment: Contact Center SolutionsJob Summary:We are seeking an experienced Amazon Connect Architect to lead the design, development, and implementation of cloud-based contact center solutions. The ideal candidate will have deep...

  • Manager Service Center

    2 weeks ago

    Bengaluru, Karnataka, India Target Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About us:As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices...

  • Contact Center Executive

    2 weeks ago

    Bengaluru, Karnataka, India Digivriddhi Technologies Full time

    Education QualificationCommerce Graduates preferredExperience12+ month experience in BPO / call center process preferably into Customer Care process or Collection ProcessLanguage proficiencyExtremely Proficient in reading, writing & speaking Kannada & TeluguEnglish or Hindi as a secondary mode of communicationAny other language will be added...

  • Payroll Shared Service Leader

    4 days ago

    Bengaluru, Karnataka, India 3M Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job Description:About the RoleWe are seeking a seasoned and visionary Payroll Shared...

  • WFM Capacity Planning Specialists and Contact Center Agent Scheduling

    2 weeks ago

    Bengaluru, Karnataka, India White Horse Manpower Full time ₹ 8,00,000 - ₹ 16,50,000 per year

    Hiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...