Contact Center Executive

If you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...

Primary skill : Contact Center Technology ImplementationMust Have skills : Genesys+Tech Arch+ Tech ManagerExperience: 15+ YearsLocation : Pan IndiaProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.Must have skills : Contact Center Technology ImplementationGood to have skills :...

Description : About the Job : We are seeking a highly experienced and technically proficient Cloud Contact Center Lead & Architect to drive the design, implementation, and optimization of cutting-edge contact center solutions across our organization. This is a critical role for a seasoned professional with a deep background in leading cloud-based contact...

Work timings: US day shift, i.e., Indian night shift, and shift time depends on the client's time zone in the US.Employment Type - Office-based. Note: An employee may request the option to work from home once they are fully trained and have received approval from the client (not all clients approve work from home, though) regarding the quality of their...

Job Title: Amazon Connect ArchitectLocation: RemoteJob Type: Full-timeExperience Level: Contact center Amazon connect ArchitectDepartment: Contact Center SolutionsJob Summary:We are seeking an experienced Amazon Connect Architect to lead the design, development, and implementation of cloud-based contact center solutions. The ideal candidate will have deep...

Job Summary:As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must...

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

Posted 15 weeks agoApply NowA contact center associate is a person who provides assistance to customers via calls and Chats. Their primary role is to address customer issues and resolve them in a timely and efficient manner.Qualification For Calling Agent4 or more years experience in the contact centre and preferably in the wealth management...

Hiring: WFM Scheduler (3–6 Years Exp.) | Salary: ₹6.5–8 LPA | Contact Center Agent SchedulingLocation:[Specify if required]Experience:3–6 YearsCTC:₹6.5–8 LPAJob Description:We are hiring aWorkforce Management Schedulerresponsible foragent schedulingwithin a large-scale contact center. The role ensures optimized schedules, adherence, and staffing...

At Amazon we believe that every day is still day one.It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries....