CRM Manager

3 days ago

Gurgaon, Haryana, India Vidal Health Insurance TPA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: CRM Manager TPA Industry

Industry: Health Insurance / Third Party Administration

Role Objective

To lead and optimize the organizations CRM strategy, ensuring seamless client interactions, data integrity, and service delivery across health insurance workflows. The CRM Manager acts as a bridge between technology, client servicing, and operational teams to enhance customer satisfaction and retention.

Key Responsibilities

Functional Area

RM Strategy & Execution

  • Design and implement CRM strategies aligned with business goals
  • Drive customer engagement, retention, and satisfaction initiatives

-Working at L3 Level in Client Servicing

Client Data Management

  • Ensure accurate and secure client data entry and maintenance
  • Monitor data quality, segmentation, and compliance with IRDAI norms

System Optimization

  • Oversee CRM platform performance
  • Coordinate with IT for upgrades, integrations, and troubleshooting

Cross-Functional Collaboration

  • Work closely with Claims, Preauth, Customer Care, and Enrollment teams
  • Align CRM workflows with service delivery and escalation protocols

Reporting & Analytics

  • Generate dashboards and reports on client interactions, SLAs, and service metrics
  • Analyze trends to identify service gaps and improvement areas

Training & Adoption

  • Train internal teams on CRM usage and best practices
  • Promote CRM adoption across departments for consistent client experience

Stakeholder Engagement

  • Coordinate with brokers, insurers, and corporate clients for feedback and service alignment
  • Support renewal cycles and client onboarding through CRM tools.

Skills & Competencies

  • Strong understanding of health insurance and TPA operations
  • Proficiency in CRM platforms and data analytics tools
  • Excellent communication and stakeholder management skills
  • Strategic thinking with a customer-first mindset
  • Ability to lead cross-functional initiatives and drive adoption

Experience Required

  • 6-9years in CRM management, client servicing, or operations within the TPA or Health Insurance domain
  • Prior experience in handling enterprise clients and managing CRM implementations is preferred.

Interested Candidate can connect

  • CRM Manager

    2 days ago

    Gurgaon, Haryana, India One Impression Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    One Impression is a leading creator marketplace empowering brands and creators to collaborate seamlessly. We leverage advanced CRM strategies to drive brand engagement, customer retention, and accelerated growth Role Overview: We are seeking an experienced CRM Manager specializing in HubSpot who will be responsible for creating, managing, and optimizing...

  • Crm Manager

    3 days ago

    Gurgaon, Haryana, India Uftultra Facility Management Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a CRM Manager to lead customer relationship management initiatives, oversee CRM systems, analyze customer behavior, and drive loyalty programs. The ideal candidate will have hands-on experience with CRM tools (Salesforce, Zoho, HubSpot, etc.), excellent communication skills, and a strong customer-centric approach.Key...

  • CRM Manager

    5 hours ago

    Gurgaon, Haryana, India RISEONIC REALTY PRIVATE LIMITED Full time ₹ 40,000 - ₹ 6,00,045 per year

    CRM Manager Job Profile (Real Estate Experience is Mandatory)A CRM (Customer Relationship Management) Manager in the real estate sector plays a pivotal role in managing client relationships, ensuring customer satisfaction, and supporting sales and post-sales processes. This position is critical for both residential and commercial real estate projects.Key...

  • CRM Manager

    1 hour ago

    Gurgaon, Haryana, India Capital Placement Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    CRM Manager For Real Estate Company in Sector 56,Gurgaon Client Handling & Coordination: Act as a single point of contact for post-sales customer queries. Manage customer onboarding and documentation after booking.

  • Deputy Manager IT CRM

    3 days ago

    Gurgaon, Haryana, India Dr Lal PathLabs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Scope of WorkThe person will lead and manage the end-to-end implementation, configuration, and support of Microsoft Dynamics CRM (2016/Dynamics 365), focusing on optimizing business processes through technology. The role involves working closely with business stakeholders and technical teams to gather requirements, design CRM solutions, manage technical...

  • Senior Manager CRM

    3 days ago

    Gurgaon, Haryana, India Tata 1mg Full time US$ 1,50,000 - US$ 2,00,000 per year

    Senior Manager Marketing Role - CRMLocation: GurgaonExperience: 7-10 years in CRM/ Retention marketingRole OverviewThe CRM Lead will be responsible for defining and executing the overall CRM strategy to enhance customer engagement, maximize lifetime value, and improve retention across multiple customer segments. This role requires a blend of analytical...

  • CRM Manager

    3 days ago

    Gurgaon, Haryana, India Vidal Health Insurance TPA Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Vidal is hiring for Manager role in CRM Client ServicingJob Title: Manager -CRM-Client Servicing -TPA IndustryIndustry: TPALocation:GurgaonOnly candidates from the Health Insurance and TPA industry will be considered for this role.Applicants from other industries are kindly requested not to apply, as domain-specific experience is essential.Key...

  • Assistant manager CRM

    3 days ago

    Gurgaon, Haryana, India Kisaan Se Kitchen Tak Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionKSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply chain venture focused on providing customers with naturally grown, organically processed, zero harmful chemical, fresh-from-farm food products at fair prices. Our vision is to create an ecosystem that ensures better rewards for farmers practicing Natural farming in accordance...

  • CRM Consultant

    3 days ago

    Gurgaon, Haryana, India Being Consultant Full time US$ 60,000 - US$ 1,20,000 per year

    Roles and ResponsibilityDevelop and implement effective CRM strategies to enhance customer engagement and retention.Design and deliver training programs to educate clients on CRM best practices.Collaborate with cross-functional teams to identify and prioritize business requirements.Analyze customer data to provide insights for improving sales and marketing...

  • CRM Executive

    2 days ago

    Gurgaon, Haryana, India FS Life (FableStreet | Pink Fort | March) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Position:CRM ExecutiveExperience:1-3 yearsLocation:Udyog Vihar, GurgaonWho we are:FS Life is a group of homegrown brands that are thoughtful, relevant, and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 withFableStreet, a premium western wear brand that provides the best fits for Indian women. Over...