CRM - Assistant Manager/Manager

4 hours ago

Gurgaon, Haryana, India Ganga Global Homes Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description Assistant Manager / Manager – CRM

Experience Required: Minimum 3 years in Real Estate Industry

Key Responsibilities:

  • • Handle end-to-end customer relationship management, from booking to possession.
  • • Manage BBA (Builder Buyer Agreement) execution process, ensuring accuracy and compliance.
  • • Prepare and maintain MIS reports for management review on bookings, collections, customer queries, and project status.
  • • Work on Farvision software for data management, booking entries, payment tracking, and customer records.
  • • Ensure timely communication with customers regarding allotments, agreements, payments, demands and project updates.
  • • Address and resolve customer queries, concerns, and escalations in a professional and timely manner.
  • • Coordinate with sales, finance, and legal teams for smooth flow of documentation and processes.
  • • Monitor collections, send reminders for due payments, and support the accounts team in reconciliation.
  • • Prepare and maintain customer documents, letters, and agreements with zero error.
  • • Support in planning and execution of customer events, allotment processes, and possession handovers.

Key Skills & Competencies:

  • • Strong working knowledge of Farvision (mandatory).
  • • Proficiency in MS Excel (Pivot, VLOOKUP, MIS dashboards, reporting).
  • • Excellent communication and interpersonal skills for customer handling.
  • • Ability to work under pressure with strong attention to detail.
  • • Good coordination skills to liaise across departments.
  • • Problem-solving mindset with customer-centric approach.

Qualifications:

  • • Graduate / Postgraduate (Preferably BBA / MBA).
  • • Minimum 3 years of relevant experience in CRM within the real estate industry.

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