CRM Manager

1 week ago

Gurgaon, Haryana, India SEAD REALTY Full time ₹ 6,00,000 - ₹ 76,00,000 per year

We are looking for an experienced CRM Manager to lead our customer relationship operations and ensure a seamless client experience from booking to handover.

Role Overview

The CRM Manager will oversee the entire post-sales process, manage the CRM team, and ensure customer satisfaction through proactive communication, coordination, and service delivery.

Key Responsibilities

  • Lead and manage the CRM team to deliver superior customer service.
  • Develop and implement CRM strategies to improve customer experience.
  • Oversee client communication from booking to possession.
  • Manage documentation, payment schedules, and registration processes.
  • Coordinate with sales, accounts, and legal teams for customer requirements.
  • Handle client escalations and ensure timely resolution.
  • Maintain accurate customer data in CRM systems.
  • Generate and analyze reports on customer engagement and satisfaction.
  • Create process improvements for post-sales efficiency.

Desired Candidate Profile

  • Graduate or postgraduate in Business Administration, Marketing, or related field.
  • 4–8 years of experience in CRM or customer relations, preferably in real estate.
  • Proven experience in team management and post-sales operations.
  • Excellent communication, leadership, and problem-solving skills.
  • Proficient in MS Office and CRM software (real estate CRMs preferred).
  • Strong attention to detail and a customer-centric approach.

What We Offer

  • Opportunity to lead CRM operations for a landmark sustainable project.
  • Collaborative and growth-oriented work environment.
  • Competitive salary and career development opportunities.

To Apply:

Submit your updated resume at

Job Type: Full-time

Pay: ₹40, ₹50,000.88 per month

Work Location: In person

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