Front Office cum Admin Executive

1 week ago

Bandra Maharashtra India Way2Go Full time ₹ 4,50,000 - ₹ 7,20,000 per year
ROLE: - Front Office cum Admin Executive SITE:- Bank Of America. SALARY: - UPTO 60K take home + PF + Insurance + Mediclaim + Bonus + Paid Leave LOCATION: - BKC (Mumbai) TIMINGS: - 8:00AM to 5:00PM / 9:00AM to 6:00PM / 10:00AM to 7:00PM (Saturday* & Sunday Fixed OFF) Dress Code: - Business Suit (Compulsory)
Prior work experience in Star Hotels or Real Estate or Aviation Industry is a MUST
VACANCY: - 1 nos.   ROLES & RESPONSIBILITIES
  • Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team
  • Welcome and register guests in accordance with building/security procedures
  • Be a 'Culture Carrier' per Global Amenity Services brand standards and ensure the team is adhering to these guidelines
  • Build working relationships with colleagues to include meeting planners, internal admins, building personnel, etc.
  • Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed
  • Be knowledgeable of building and meetings/events taking place in Amenity spaces
  • Ensure information submitted in our visitor registration system is accurate and up-to-date to include company name details where applicable.
  • Adhere to standards of operations established for guests and employees
  • Be the first point of contact for general enquires via telephone and e-mail
  • Take responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressed
  • Be the first point of contact for general enquires via telephone and e-mail
  • Be familiar with all firms' amenities/features to respond to employees, visitors and client inquiries.
  • Maintain the reception area, keeping it clean and free of clutter
  • Provide weekly/ monthly reports, MIS, guest history

Dress Code & Grooming Standards
  • Lobby reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality.

Qualification
  • Relevant experience in high end reception or management role
  • Neat in appearance; ability to present a polished imagine and follow uniform guidelines without exception
  • Excellent written and verbal communication skills.
  • Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system (a plus)
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Good time management skills.
  • Experience with administrative and clerical procedures.
  • Able to contribute positively as part of a team, helping out with various tasks as required.
  • Must be willing to work flexible shifts covering lobby reception hours and locations

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