Front Office cum Admin Executive

2 days ago

Bandra, India Way2Go Full time

ROLE: - Front Office cum Admin Executive SITE:- Bank Of America. SALARY: - UPTO 60K take home + PF + Insurance + Mediclaim + Bonus + Paid Leave LOCATION: - BKC (Mumbai) TIMINGS: - 8:00AM to 5:00PM / 9:00AM to 6:00PM / 10:00AM to 7:00PM (Saturday* & Sunday Fixed OFF) Dress Code: - Business Suit (Compulsory) Prior work experience in Star Hotels or Real Estate or Aviation Industry is a MUST VACANCY: - 1 nos.   ROLES & RESPONSIBILITIESCoordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the teamWelcome and register guests in accordance with building/security proceduresBe a 'Culture Carrier' per Global Amenity Services brand standards and ensure the team is adhering to these guidelinesBuild working relationships with colleagues to include meeting planners, internal admins, building personnel, etc.Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as neededBe knowledgeable of building and meetings/events taking place in Amenity spacesEnsure information submitted in our visitor registration system is accurate and up-to-date to include company name details where applicable.Adhere to standards of operations established for guests and employeesBe the first point of contact for general enquires via telephone and e-mailTake responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressedBe the first point of contact for general enquires via telephone and e-mailBe familiar with all firms' amenities/features to respond to employees, visitors and client inquiries.Maintain the reception area, keeping it clean and free of clutterProvide weekly/ monthly reports, MIS, guest history Dress Code & Grooming StandardsLobby reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality. QualificationRelevant experience in high end reception or management roleNeat in appearance; ability to present a polished imagine and follow uniform guidelines without exceptionExcellent written and verbal communication skills.Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system (a plus)Hands-on experience with office equipment (e.g. fax machines and printers)Good time management skills.Experience with administrative and clerical procedures.Able to contribute positively as part of a team, helping out with various tasks as required.Must be willing to work flexible shifts covering lobby reception hours and locations

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