Business Analyst For CRM

1 day ago


Pune, Maharashtra, India 9b772be0-ab4c-4f32-83bf-7605d5d55ef0 Full time ₹ 24,00,000 - ₹ 72,00,000 per year

Company Description

BRL Tech is a CRM consulting and implementation company that helps growing businesses to organise their sales, service, and customer relationships using powerful CRM systems.

Job Location:

Pune

Role Description:

We are looking for a CRM Implementation Specialist to handle the setup and support for 
CRM Solution

. Your role will involve configuring the CRM, understanding client requirements, and providing ongoing support to ensure effective adoption and usage.

Key Responsibilities:

  • Handle CRM implementation setup as per client requirements.
  • Assist clients and their team through calls/meetings
  • Keep clients updated on progress and changes
  • Coordinate with internal teams to resolve escalations
  • Collect feedback, monitor how clients are using the CRM, and make sure their experience is smooth.
  • Document Meeting Summary and insights.
  • Post Implementation Support.

Qualifications

  • Proficiency in understanding and documenting CRM Requirements and changes
  • Business Process Understanding
  • Excellent Communication skills for collaborating with stakeholders and teams
  • Problem-solving skills
  • Attention to detail and ability to deliver on project deadlines
  • Basic understanding of CRM systems and customer support.


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