CRM Functional/Business Analyst

14 hours ago

Pune, Maharashtra, India Arrow Electronics Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position
CRM Functional/Business Analyst

Job Description
Key Duties & Responsibilities

  • Gather information and document business requirement document for any new requirements/change requests
  • Elicit, analyze, specify and verify business requirements / features/user stories created by other business analysts
  • Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options
  • Participate and lead requirement gathering workshops
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Assess business process and system inefficiencies
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Understand and negotiate needs and expectations of multiple stakeholders
  • Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • Meet with project team regularly to review project deliverables and deadlines
  • Develop and execute test plans

Skills Required

  • 8-10 Years of experience as a Business Analyst
  • Experience on CRM Domain
  • ERP Experience – Oracle or AX preferred with knowledge of O2C and P2P cycles
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Data analysis – Must have proficiency with SQL, Microsoft Excel
  • Strong analytical skills
  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
  • Experience working on agile methodology projects with highly volatile requirements
  • Ability to work independently, as well as part of a team
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
  • Strong attention to detail and excellent problem-solving skills
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams
  • Experience as a Certified Scrum Master would be an advantage

Location:
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

Time Type
Full time

Job Category
Information Technology

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