Business Analyst

At
FreightFox

, we're reimagining how India's manufacturing enterprises move freight — with data, intelligence, and technology at the core. We're seeking a
Business Analyst

who thrives at the intersection of
operations, analytics, and technology

to turn complex logistics challenges into smart, scalable solutions.

As a Business Analyst, you will act as the
analytical engine

of the business — translating data into insight, identifying process gaps, and enabling technology teams with structured, validated business requirements. You'll collaborate with multiple functions — operations, product, engineering, and
customers

— to drive continuous improvement and digital transformation.

This role is perfect for someone who enjoys
solving problems with data

, understands
supply chain and manufacturing workflows

, and is eager to contribute to the
growth journey of a startup

.

Key Responsibilities

1. Business Understanding & Process Mapping

• Partner with stakeholders to understand core operational processes, dependencies, and bottlenecks.
• Map and document "As-Is" and "To-Be" workflows across logistics, SCM, and manufacturing functions.
• Identify automation and digitization opportunities that can enhance speed, visibility, and accuracy.

2. Data Analysis & Insight Generation

• Gather, clean, and analyze datasets from multiple systems to identify trends, inefficiencies, and performance drivers.
• Build and maintain
  BI dashboards (Power BI / Tableau)

and reports to track KPIs across operations, customer delivery, and cost optimization.
- Present insights that guide business decisions — from process redesign to product enhancements.

3. Requirement Gathering & Solution Design

• Work with cross-functional teams to define business needs and translate them into
  clear, structured requirements

for development.
- Draft
BRDs, FRDs, and user stories

that reflect measurable outcomes.
- Collaborate with product and tech teams during UAT and deployment to ensure solutions align with expectations.
- Design and Deliver Solutions to customers with strong support and lead Change Management with Customer Support Teams at the customer's end.

4. ERP & System Enablement

• Support ERP or related platform implementations by aligning configurations with process logic.
• Validate data accuracy, process flows, and system usability through real-time testing and feedback loops.

5. Performance Measurement & Continuous Improvement

• Monitor post-implementation performance and adoption.
• Recommend data-backed improvements to drive ROI, efficiency, and customer satisfaction.

Qualifications

• Bachelor's or Master's degree in
  Engineering, Business, Information Systems

, or related discipline.
- 1–5 years of experience

as a
Business Analyst / Data Analyst / Process Analyst

, preferably in
logistics, manufacturing, or supply chain

.
- Proven track record of working in
startup or fast-paced environments

.
- Experience in
ERP implementation or process automation

projects is a strong advantage.

Skills & Competencies

• Deep understanding of
  logistics, SCM, or manufacturing workflows

.
- Strong proficiency in
Excel (advanced), Power BI, or Tableau

.
- Hands-on experience with
data modeling, KPIs, and performance dashboards

.
- Familiarity with
ERP, WMS, CRM, or similar systems

.
- Excellent
requirement documentation, process mapping, and analytical skills

.
- Knowledge of
Agile collaboration tools

(Jira, Confluence) preferred.
- Strong business acumen with the ability to connect data to decision-making.
- Self-driven, curious, and comfortable navigating ambiguity.

Traits We Value

• Analytical & Curious:

You question the status quo and use data to find better ways.
- Detail-Oriented:

You love structured problem-solving and crisp documentation.
- Collaborative:

You work seamlessly across business and tech teams.
- Outcome-Focused:

You translate insights into measurable impact.
- Adaptable:

You thrive in a dynamic, startup ecosystem.
- Customer-First:

You think of value creation before deliverables.

What You'll Get

• A front-row seat in a
  high-growth startup

shaping India's logistics transformation.
- Opportunities to
build analytical frameworks

and influence key business decisions.
- A collaborative environment with
leaders who value innovation and ownership

.
- Competitive compensation and
ESOPs

for long-term contributors.
- The freedom to
create meaningful change

— from data to decision.

About FreightFox

At
FreightFox

, we're on a mission to make industrial logistics
smarter, faster, and transparent

. We empower manufacturing enterprises with
real-time visibility, intelligent data insights, and tech-enabled freight solutions

that redefine efficiency and customer satisfaction.

If you're passionate about
data, operations, and digital transformation

— and want to see your work directly impact how India moves — this is your place to be.