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IT Systems Administrator

2 weeks ago

Bengaluru Delhi Mumbai NCR, India P Mukhopadhyay & Co Full time US$ 90,000 - US$ 1,20,000 per year
  • The IT Systems Administrator (Level 3 Support Engineer) is responsible for advanced system support, deployment, and administration of enterprise IT environments, primarily focused on Microsoft Windows systems
  • This role requires expert-level proficiency with ConnectWise Manage and ConnectWise Automate, Azure AD, MicrosoftOffice 365, and backup systems such as Druva and Acronis
  • The candidate must also have practical experience withNutanix as the primary virtualization platform
  • This individual acts as a senior escalation point for complex IT incidents and collaborates with IT Leadership to develop and implement scalable infrastructure solutions
  • They also ensure operational integrity, maintain cybersecurity compliance, and support the implementation of automation and remote monitoring strategies toenhance system performance and end-user experience
  • The role includes proactive system maintenance, patching in accordance with NIST compliance standards, documentation, and mentoring of junior IT staff
  • The IT Systems Administrator must demonstrate strong technicalleadership, analytical thinking, and a high level of independence in problem resolution and project execution

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide expert-level administration, configuration, and deployment of ConnectWise Manage and ConnectWise Automate

  • Serve as the Tier 3 escalation point for complex systems and application issues

  • Maintain and support Windows Server environments, including Active Directory, Group Policy, DNS, andDHCP
  • Administer and support Azure AD and Microsoft Office 365, including Exchange Online, Teams, and Intune
  • Manage virtualization workloads through Nutanix, including VM deployment and infrastructuremonitoring
  • Oversee Druva and Acronis backup solutions, including routine testing and recovery operations
  • Implement patch management policies in accordance with NIST standards via ConnectWise Automate
  • Monitor system performance and address risks using centralized monitoring tools
  • Document SOPs, network diagrams, asset inventories, and knowledge base articles
  • Mentor Tier 1 and Tier 2 technicians and support professional development
  • Support desktop/laptop imaging, software deployment, and mobile device management
  • Participate in on-call rotation and support after-hours incidents and maintenance
  • Setup and Configuration of new user accounts and security
  • 3-5 Years of IT Systems Administration experience
  • Deep expertise in ConnectWise Automate scripting and automation.
  • IT skills as it relates to computer systems, databases, networks, hardware, software, security and backups
  • Excellent problem-solving skills with a sense of urgency to resolution
  • Excellent time management skills and prioritization of projects and tasks
  • Ability to balance workload between projects, maintenance, support and on-going daily issues
  • Collaboration, partnership and networking with IT vendors, contractors and counter parts
  • Ability to work in a team environment, but also accountability for individual results and meeting deadlines
  • Ability to work in a regulated environment and follow cGMP standards
  • Knowledge of ITIL best practices
  • Providing customer service, end-user support and hyper executive management support as needed
  • Cloud Computing Techniques, Technical to Business Communications, Digital Security, System Integrations, Database performance and maintenance, System Performance & Monitoring, Best Security

Practices

Working knowledge of, but not limited to:

1. Core System Operations:

  • Operating Systems Knowledge: Proficiency in multiple OS such as Windows Server, Linuxdistributions, and macOS
  • Proficient in Windows Server administration and hardening
  • Strong working knowledge of Microsoft 365 services
  • Advanced understanding of backup and disaster recovery solutions
  • Experience using Nutanix Prism for HCI management
  • PowerShell scripting for automation and diagnostics
  • Networking fundamentals including VPN, DNS, and firewalls
  • ITIL service management principles and MSP experience
  • Excellent communication skills across technical and non-technical teams
  • Strong documentation, prioritization, and organizational skills
  • Hardware: Understanding of server hardware, workstations, and peripherals
  • Virtualization: Familiarity with platforms like VMware, Hyper-V, and KVM
  • Backup and Recovery: Knowledge of backup solutions and disaster recovery planning
  • Backup Exec, Veeam and Acronis

  • Directory Services: Knowledge of directory services like Active Directory or LDAP

    1. Networking & Cloud:
  • Networking: Understanding of network protocols, configurations, VPNs, sw. Cloud Platforms: Experience with AWS, Azure, or Google Cloud Platform.
  • Business Administration: Microsoft Office 365 and all systems within.3. Cyber Security:
  • Familiarity with security protocols, firewalls, intrusion prevention and intrusion detection systems. Systems similar to Fortinet, Cisco, Palo Alto and/or CheckPoint.
  • Perimeter Appliances and end point security software Centrally managed consoles to manage security policies4. Data Management & Storage:
  • Storage: Knowledge of SAN, NAS, and storage protocols.
  • Database Administration: Basic understanding of database systems such as SQL Server, MySQL, or PostgreSQL.
  • Familiarity with Hard Disk Drives (HDDs) and Solid State Drives (SSDs).
  • Experience with Direct-Attached Storage (DAS), Network Attached Storage (NAS), and Storage Area Network (SAN) devices.
  • Understanding of storage controllers, RAID configurations, and storage tiers.5. Monitoring & Automation:
  • Scripting and Automation: Scripting in languages like Bash, PowerShell, or Python.
  • Monitoring Tools: Experience with tools like Lansweeper, Connectwise, or SolarWinds.6. Business/Laboratory Systems
  • Lab Systems/Applications: Similar to ChemStation, Empower and LIMS
  • Business/Collaboration System: Supported/Deployed systems similar to Smartsheets, Salesforce and SharePoint.
  • ERP Systems: Experience managing NetSuite, JD Edward, Microsoft Dynamics and/or Oracle
  • 5+ years of progressive IT systems administration experience in a Microsoft Windows environment.3+ years of expert-level experience with ConnectWise Manage and ConnectWise Automate.
  • Experience managing Azure Active Directory (Azure AD) and Microsoft Office 365.
  • Experience with Druva and Acronis backup systems.
  • 2+ years of experience with Nutanix virtualization platforms.
  • Bachelors degree in IT or related field, or equivalent experience.
  • Relevant certifications preferred (Microsoft, ConnectWise, Nutanix, CompTIA, ITIL).
  • Proven ability to manage complex technical projects and drive process improvements

Location-Work from Home,Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad