Assistant Manager- Debt Management Services- Settlement and Waiver
13 hours ago
Job Purpose
Duties and Responsibilities
- To achieve collection targets of the region assigned, ensuring meeting PL ROLL BACK Targets/PSBL collection target, meeting the Target on Cost of Collections
- Control delinquency and focus on WRITE - OFF
- Ensuring documented feedback
- Ensuring legal tools of 138 /arbitration summons, warrants are executed along with legal team
- Ensuring audit queries are complied with
- Ensuring adequate Feet on Street availability region-wise / bucket-wise / segment-wise
- Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives
- Ensuring background and reference check of agencies / DMAs being appointed
- Constant evaluation of DMAs and agencies
- Identify and manage training needs for the CEs
- Support collection officers in legal / police issues
- Ensuring CHAMPION CHAMPION collection is driven successfully in the field
- Visit Random customers
Required Qualifications and Experience
- Graduation with 7 to 8 years and MBA with 3 years of relevant experience
- People Management
- Demonstrated success & achievement orientation
- Excellent communication
- Negotiation
- Strong bias for action & driving results in a high performance environment
- Demonstrated ability to lead from the front
- Excellent relationship
- Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance
- Exceptionally high motivational levels and needs to be a self starter
- Working knowledge of computers
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