Product Manager- Customer Service

3 days ago


Mumbai City District, India Topgear Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Develop product content modules for various stake holders

Deliver product content modules to Influencers in specific geography as per plan

Relationship management with Top 150 contractors in Zone and driving extraction through loyalty programs

New product demonstration / presentations to key stakeholders

Product trials in the market

Drive a team of technical support executives

Develop training calendar for various stake holders

Understanding of market practices and ensuring feedback to R&D

Faster solution to product complaints faced in the market

Escalate unresolved issues to the appropriate internal teams

Collect prompt and accurate feedback from customers

Gain as much knowledge of the comparison between organizations and competitors products Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Competition product tracking

Developing SOP for painting services for optimum performance.

Preferred candidate profile



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