Product Manager- Customer Service
3 days ago
Role & responsibilities
Develop product content modules for various stake holders
Deliver product content modules to Influencers in specific geography as per plan
Relationship management with Top 150 contractors in Zone and driving extraction through loyalty programs
New product demonstration / presentations to key stakeholders
Product trials in the market
Drive a team of technical support executives
Develop training calendar for various stake holders
Understanding of market practices and ensuring feedback to R&D
Faster solution to product complaints faced in the market
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Gain as much knowledge of the comparison between organizations and competitors products Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Competition product tracking
Developing SOP for painting services for optimum performance.
Preferred candidate profile
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